Home>Support>SiteOrigin Video Player Plugin
  1. 1 month, 13 days ago Alex S
    Hi, I Work Here

    Hi,

    Thanks for getting in touch. Can you please provide me with a layout that contains a video set-up in a way that previously had the cover visible? This will allow me to run some tests and ensure the same functionality with newer versions of the Widgets Bundle.

    You can export a layout by opening the page in the editor and clicking the Layouts button in the Page Builder toolbar. Click Import/Export, and click Download Layout. Please upload your layout to somewhere like WeTransfer.com and then reply with a download link to the layout.

    Kind regards,
    Alex

  2. 1 month, 13 days ago Broderick Advertising

    Thanks Alex, here you go:

    https://broderick.egnyte.com/fl/xxymVG9V6rCj

    I’ve updated all the plugins except for SiteOrigin Widgets Bundle
    When I update that, it causes the error on my end.

    Let me know if you need anything further.

  3. 18 days, 20 hours ago Broderick Advertising

    Have you had a chance to review?

  4. 18 days, 18 hours ago Andrew Misplon
    Hi, I Work Here

    Hi. Apologies for the delay. I’ve asked Alex to update you when he’s on next. Thanks.

  5. 18 days, 5 hours ago Alex S
    Hi, I Work Here

    Hi,

    I’ve investigated this issue and come up with a possible fix. I’ve prepared a SiteOrigin Widgets Bundle build for you to try.

    Before proceeding, do a backup.

    Navigate to Plugins > Installed Plugins and deactivate SiteOrigin Widgets Bundle, and then delete it. Scroll to the top of the page, and click Add New, Upload Plugin. Upload so-widgets-bundle.1.69.1-beta.zip and when prompted, activate it.

    Kind regards,
    Alex

  6. 14 days, 2 hours ago Broderick Advertising

    Worked like a charm. Thank you!

  7. 14 days, 1 hour ago Andrew Misplon
    Hi, I Work Here

    Thanks for the feedback; I’m glad to hear the fix helped. We’ll include the change in the next Widgets Bundle release. No further action is required.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More