Home>Support>SiteOrigin Post Carousel disappears when I update the widgets bundle plugin

SiteOrigin Post Carousel disappears when I update the widgets bundle plugin

Hi, When I update the SiteOrigin Widgets Bundle plugin, the SiteOrigin Post Carousel images disappears from the website. It is just a blank space where before there was an image and title of the blogs. You can still click in the blank space and it will take you to a blog, it is just invisible.

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  1. 19 days, 14 hours ago Andrew Misplon Hi, I Work Here

    Hi Jim

    Thanks for getting in touch.

    When editing the Post Carousel Widget, what image size is selected in the Featured Image size dropdown?

  2. 19 days, 14 hours ago Jim555

    Hi Andrew,
    Thanks for getting back to me.

    It is the ‘Sow Carousel Default (272×182)’.

    Best Regards
    Jim

  3. 19 days, 14 hours ago Andrew Misplon Hi, I Work Here

    Hi Jim

    Thanks for confirming. You can perhaps try a quick plugin conflict test to see if a working baseline exists. Temporarily deactivate all plugins except for those plugins authored by SiteOrigin. With only SiteOrigin plugins activated, does the issue persist?

  4. 13 days, 8 hours ago Jim555

    Hi Andrew,
    I deactivated the other plugins and the issue is still there.

    Best Regards
    Jim

  5. 13 days, 8 hours ago Andrew Misplon Hi, I Work Here

    Thanks for the update.

    Is the issue present on your site at the moment?

  6. 13 days, 8 hours ago Jim555

    No, because I restore an older version when I see the problem. Would you like me to create the error by updating the plugin right now so you can see?

    Best Regards
    Jim

  7. 13 days, 7 hours ago Andrew Misplon Hi, I Work Here

    Thanks. Please, try upgrading. After upgrading, clear the SiteGround cache.

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