Home>Support>SiteOrigin Post Carousel disappears when I update the widgets bundle plugin

SiteOrigin Post Carousel disappears when I update the widgets bundle plugin

Hi, When I update the SiteOrigin Widgets Bundle plugin, the SiteOrigin Post Carousel images disappears from the website. It is just a blank space where before there was an image and title of the blogs. You can still click in the blank space and it will take you to a blog, it is just invisible.

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  1. 1 year, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi Jim

    Thanks for getting in touch.

    When editing the Post Carousel Widget, what image size is selected in the Featured Image size dropdown?

  2. 1 year, 9 months ago Jim555

    Hi Andrew,
    Thanks for getting back to me.

    It is the ‘Sow Carousel Default (272×182)’.

    Best Regards
    Jim

  3. 1 year, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi Jim

    Thanks for confirming. You can perhaps try a quick plugin conflict test to see if a working baseline exists. Temporarily deactivate all plugins except for those plugins authored by SiteOrigin. With only SiteOrigin plugins activated, does the issue persist?

  4. 1 year, 9 months ago Jim555

    Hi Andrew,
    I deactivated the other plugins and the issue is still there.

    Best Regards
    Jim

  5. 1 year, 9 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the update.

    Is the issue present on your site at the moment?

  6. 1 year, 9 months ago Jim555

    No, because I restore an older version when I see the problem. Would you like me to create the error by updating the plugin right now so you can see?

    Best Regards
    Jim

  7. 1 year, 9 months ago Andrew Misplon
    Hi, I Work Here

    Thanks. Please, try upgrading. After upgrading, clear the SiteGround cache.

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