Home>Support>SiteOrigin Page Builder plugin update messed up margins

SiteOrigin Page Builder plugin update messed up margins

I updated the SiteOrigin Page Builder plugin and it seems to have added margins on the right and left (the site normally has full width) as well as the styling of most of the content is out of place. Any idea as to what might be causing this issue?

Correct View: https://drive.google.com/file/d/1Q6pW-GwJ5e-5AKZ9DVlkq7ME0dn6Nweb/view?usp=sharing

Broken View: https://drive.google.com/file/d/1s_NtnnOy9hppIN_74lHRQ6JarIsXcgr_/view?usp=sharing

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  1. 1 month, 10 days ago Andrew Misplon Hi, I Work Here

    Hi Matthew

    Thanks for reaching out.

    Has the issue perhaps been resolved? The full-width rows seem to be full-width on the live site now.

  2. 18 days, 13 hours ago Matthew Cancilla

    Hi Andrew,

    The issue has not been resolved. I just reverted the page to what it was before I did the update because I could not leave it messed up.

  3. 18 days, 12 hours ago Andrew Misplon Hi, I Work Here

    Thanks. Do you have a staging site? If not, we’d ideally need to inspect the issue at some point.

  4. 18 days, 12 hours ago Matthew Cancilla

    We do not have a staging site but we do use a plugin that will give you a temporary login so you can look in the backend. Would that work?

  5. 18 days, 12 hours ago Andrew Misplon Hi, I Work Here

    Thanks. We do our absolute best with the resources we have. We reserve email support and logging in for our premium license holders. It’s a tough balance to strike, I don’t mean to disappoint. I’m on my way out for the evening here at GMT+2. We could perhaps schedule a time on Monday or sometime next week to view the issue live? We are available at the weekend, just not consistently.

  6. 18 days, 12 hours ago Matthew Cancilla

    Okay great! Would you be able to help next week Monday or Tuesday? Thanks!

  7. 18 days, 12 hours ago Andrew Misplon Hi, I Work Here

    Monday or Tuesday would be no problem. Perhaps let us know when you get online during the day. We can arrange a time from there.

  8. 18 days, 12 hours ago Matthew Cancilla

    Sounds good. I will reach out then. Have a great weekend!

  9. 18 days, 58 minutes ago Andrew Misplon Hi, I Work Here

    You too :) Cheers.

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