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SiteOrigin Page builder doesn’t work

Open 5 replies bug-reportpluginplugin-page-builder
Pilar Domínguez
3 years ago · Last reply by Andrew Misplon 2 years ago

I’m using Page Builder and I’m trying to edit the content of the pages and I can’t do it because an extra tab to the standard WordPress editor doesn’t appear. I can’t change the content because only visual text and html appears, not the page builder.

Can you please give me a solution? The widget is up to date and I am using WordPress version 6.0.3 with Bento theme.
Thanks in advance

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Replies

5
  1. Andrew Misplon Staff 3 years, 16 hours ago

    Hi Pilar

    Thanks for getting in touch.

    Does the issue persist if you temporarily deactivate all plugins except for Page Builder? Does the tab return?

  2. Pilar Domínguez 3 years, 4 hours ago

    Yes, it persists if I deactivate all plugins except Page Buider. The tab does not appear anymore.

  3. Andrew Misplon Staff 2 years, 11 months ago

    Thanks for trying. If possible, please take a screenshot of the issue and upload the screenshot to imgur.com or any online location and share the link.

  4. Pilar Domínguez 2 years, 11 months ago

    Thank you.
    This is where you can see that the plugin is installed and was working well for 4 years.
    https://imgbox.com/dTqLX6hV

    And now I can’t see the tab
    https://imgbox.com/ydIvlUPM

  5. Andrew Misplon Staff 2 years, 11 months ago

    Thanks.

    There is most likely a JavaScript error on the page breaking other plugins like Page Builder that use JavaScript. Please, try a complete conflict test:

    – Temporarily switch to a default theme like Twenty Nineteen.
    – Temporarily deactivate all plugins except for Page Builder and the Classic Editor plugin if you’re using that.

    Does the issue persist?

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