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SiteOrigin Editor not showing Editing Options

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Vishal Patil
5 years ago · Last reply by Andrew Misplon 5 years ago

Hi, I have recently updated my WordPress as well as site origin, and when I add a “site origin editor” widget in the post and click on edit it does not show me the options such as headline1 Headline2 and Text Size, add a link, and all that options tab which used to be right below the heading tab. Im not able to see any of that.

It becomes very lengthy as i’m not able to add bullet points and all those without that editing options tab. Please Help

SiteOrigin Widgets Bundle – Version 1.17.6
Page Builder by SiteOrigin – Version 2.11.2
WordPress 5.5.1

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Replies

17
  1. Andrew Misplon Staff 5 years, 5 months ago

    Hi Vishal

    Thanks for reaching out.

    If possible, please, take a screenshot of what you’re seeing, upload it to imgur.com, or any cloud sharing site, and send us the link. We’ll take a look and advise from there.

  2. Vishal Patil 5 years, 5 months ago

    Hi Andrew,

    Thank you for your reply. here is the link of Screenshot – https://drive.google.com/file/d/1pLHUYoUOWB7hs-HosyxaUjzfTwOYvrVJ/view?usp=sharing

    This is much more like a reular editor.earlier i used to get a better one where i didnt had to code these thngs. for exmple now i have to use H1 tag for heading before it i could just select fromt the drop down heading menu,

    hope this helps

    Thanks

  3. Andrew Misplon Staff 5 years, 5 months ago

    Hi Vishal

    Thanks for the screenshot. If you go to Users and locate your username, is Disable the visual editor when writing enabled? If so, please, try to disable that setting and re-check the Editor widget.

  4. Vishal Patil 5 years, 5 months ago

    Hi, I have disabled the visual editor but now the basic editor is gone as well. please see these screenshot https://drive.google.com/drive/folders/1U0UjpFzpGllDarqUxzChRKLsW3lrBDAl?usp=sharing

  5. Andrew Misplon Staff 5 years, 5 months ago

    Thanks. Sorry for the confusion. The Visual Editor must not be disabled. I was asking if it had been disabled in the past.

    Please, try a plugin conflict test. Temporarily switch to Twenty Twenty theme and temporarily deactivate all non-SiteOrigin plugins. In that state, does the issue resolve?

  6. Vishal Patil 5 years, 5 months ago

    I’m not a developer, and I don’t know how to do that. can you help with this?

  7. Andrew Misplon Staff 5 years, 5 months ago

    Hi Vishal, you can temporarily switch to the Twenty Twenty theme from AppearanceThemes. All non-SiteOrigin plugins can be tempoarily deactivated from the Plugins menu item in WordPress.

  8. Vishal Patil 5 years, 5 months ago

    yes i have done the same but still, I’m not able to see the site origin editor menu – i have only two active plugins currently – https://drive.google.com/file/d/1__BxppCCEdMqI89Jnhuvs1Kyh91Ajkrn/view?usp=sharing

  9. Andrew Misplon Staff 5 years, 5 months ago

    Thanks. With Twenty Twenty activated and only SiteOrigin plugins activated, please, open an Editor widget and open the browser console. Here is how to open the console: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. Please, take a screenshot of the console contents and send us the link. Thanks again.

  10. Vishal Patil 5 years, 5 months ago

    Here is the screenshot link https://drive.google.com/file/d/1LQV2iYThW-AG4m8Ca98fl6M60f51jq7D/view?usp=sharing

    https://drive.google.com/file/d/17EjV_6_4UKgOl_-P9dkh0Y7TTSbvsQoN/view?usp=sharing

  11. Andrew Misplon Staff 5 years, 5 months ago

    Thanks. At Settings > General, are your Site and WordPress URL both set to https?

  12. Vishal Patil 5 years, 5 months ago

    not, my sites blog part is hosted on WordPress and other stuff is on a different server, earlier it was https but recently something happened my whole blog part was down. and the developers fixed it but now it’s not Https its only HTTP

  13. Andrew Misplon Staff 5 years, 5 months ago

    Thanks. Ideally, those mixed content errors shouldn’t be present. Do you have someone that can attend to the console errors in your previous message?

  14. Vishal Patil 5 years, 5 months ago

    Yes, the developer team is there, I think i need to take help from them

  15. Andrew Misplon Staff 5 years, 5 months ago

    If we could start by eliminating the errors in red in the console, that would be great. I’m not certain that it will resolve the issue but those errors should ideally be resolved either way.

  16. Vishal Patil 5 years, 5 months ago

    yes thank you so much

  17. Andrew Misplon Staff 5 years, 5 months ago

    Hi Vishal, are you making any progress?

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