Home>Support>Search and Scroll To Top Icons are missing
  1. 9 years, 9 months ago Jeannie Feliciano

    I am having the same issue with a client site that I’ve imported (http://www.thesourcecareers.com). It was working fine while I was building it and then they’re replaced by a rectangle character.

  2. 9 years, 9 months ago Jeannie Feliciano

    Ok. I have figured out that it’s an Access-Control-Allow-Origin CORS configuration issue. But, since I don’t have access to the client’s FTP site (I imported the XML wordpress site), should I just export the entire site, open it up locally, modify the .htaccess file then re-import it back into my client’s site?

    • 9 years, 9 months ago Andrew Misplon
      Hi, I Work Here

      Hi Jeannie

      The XML export unfortunately only contains the site content. The .htacess file is located in the WordPress root. You will need FTP or hosting file manager access to reach that file.

      Here is David Walsh on a possible fix: davidwalsh.name/cdn-fonts.

  3. 9 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi ubeuve

    Sorry to hear about the hassle. It doesn’t look like you’re facing the same cross domain issue that Jeannie is working through. If you’re running a caching plugin please clear it’s cache. If you aren’t it’s possible there is caching happening on the hosting side of things. We’ve seen this problem clear up in 24-48hrs in the past.

  4. 9 years, 9 months ago Jeannie Feliciano

    Thanks, Andrew. I’ll see what I can do about accessing my client’s root files and let you know how it goes!

  5. 9 years, 9 months ago ubeuve

    Thank you Andrew, I’ll wait more 24 hours and I tell how it goes.

  6. 9 years, 9 months ago ubeuve

    Ok, Andrew the issue is not resolved yet, so I’ll try to reinstalling. Thanks

  7. 9 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Thanks, please do, let us know how it goes.

  8. 9 years, 9 months ago ubeuve

    Hi, again, I didn’t try re-installing yet (no time enough) but I found out icons work well with IE11 so the problem is with Chrome and Firefox.
    I found this at FF Console, so I guess there is a problem with the “Vantage Icons font”.

    downloadable font: download failed (font-family: "vantage-icons" style:normal weight:normal stretch:normal src index:1): status=2147746065
source: http://www.kilometrosymillas.com/wp-content/themes/vantage/icons/vantage-icons.woff?-9o183q style.css
downloadable font: download failed (font-family: "vantage-icons" style:normal weight:normal stretch:normal src index:2): status=2147746065
source: http://www.kilometrosymillas.com/wp-content/themes/vantage/icons/vantage-icons.ttf?-9o183q style.css
downloadable font: no supported format found (font-family: "vantage-icons" style:normal weight:normal stretch:normal src index:4)
source: (end of source list)

    Fonts url seems to be right (it works in IE), so could fonts be corrupt?

    Thanks again.

  9. 9 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    We’re unfortunately unsure of any other steps to try right now. Re-installing should be very quick once you have the ZIP file ready on your desktop.

    Page: Updating a Theme Using a ZIP File

  10. 9 years, 7 months ago Bryan McMahon

    Hi there!

    Has there been any update on this? When I pointed the site I completed at the domain, I lost the search, scroll to top, and left /right scroll icons, but not while it was resolving to just the IP address.

    The site is now very much ‘live’ and I am uncertain as to the level of down time that might result from a theme re-installation from zip. Also, will this adversely affect the child theme that I am running from Vantage Premium?

    Thanks,

    Bryan

    • 9 years, 7 months ago Andrew Misplon
      Hi, I Work Here

      Hi Bryan

      When you have a moment please can you open a new thread for us:

      Page: New Thread

      Each case is usually a little different. We also run automated forum prioritisation so a thread per person helps with that.

      Thanks

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