I need to upgrade my theme like before it used to uprae just after checking my order, now what happened to it cause I paid already?
Premium vantage
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Hi Charles
Apologies for the delay. In future, please, email us on [email protected]. We have a much quicker response time for premium queries.
The easiest way to proceed is probably to email me at the above address. Please, include your premium order number. It sounds like it’ll be quickest to do a manual install. I can send you the ZIP file and instructions.
Charles Here
But I have paid For Vantage premium Is not even 1 year Complete Do I have to pay again?
*EC-BUILDWARE*
No, not at all. It’s just quicker for me to assist you via email, also the response time is usually faster.
If you’d prefer I can certainly assist here too. I’ll need to know what your local setup is to help:
Go to AppearanceThemes, if Vantage is activated, hover over the screenshot and click Theme Details. What version number are you using?
I have asked if I have to buy premium again for my vantage theme?
No, if it’s for the same website you can retrieve your order number and installation details email using this form: https://siteorigin.com/orders/
I have order number, but problem is where I used to put it in, changed even the way it used to prompt for premium and log you in to already paid? Paste oder number that was all I had to do. Now It needs like I could buy new,
because it takes me to a page where it shows me Premium plans.
Hi Charles
Thanks for the feedback and patience. You’ll need to manually install the premium version. You can download the ZIP file here:
Private Snippet
Steps to manually upgrade can be found here: Page: Updating a Theme Using a ZIP File
Actually the message I get says Our theme settings now take advantage of the WordPress customizer. Navigate to Appearance > Customize > Theme
Settings to access theme settings.
– Site Information TextText displayed in your footer. {site-title},
{copyright} and {year} will be replaced with your website title, a copyright symbol and the current year.
– SiteOrigin AttributionAdd or remove a link to SiteOrigin in your footer.Available in Premium
<Download: SiteOrigin Premium
– Enqueue JavaScript in FooterEnqueue JavaScript files in the footer,
if
Site Information Text Text displayed in your footer. {site-title},
{copyright} and {year} will be replaced with your website title, a copyright symbol and the current year. Credicon SiteOrigin Attribution Add or remove a link to SiteOrigin in your footer. Available in Premium
Enqueue JavaScript in Footer Enqueue JavaScript files in the footer,
Now When Logged to site Origin I Get This Notice
*Vantage Premium Upgrade*
<Thread: Vantage Premium Upgrade
Thread <https://siteorigin.com/thread/> > Vantage Premium Upgrade
<https://siteorigin.com/thread/vantage-premium-upgrade/>
I want to *upgrade* the *theme*, if I click buy now the following appears:
After you
*pay* for *Vantage Premium*, we'll email you an order number to your PayPal
…
*Vantage* Free, then click Appearance > *Vantage Premium* > *Already Paid*?
top right, …
Which I already Have Order Number And The Vantage I was Using Originally .
I logged Into My Account It Says I never Bought Anything. What To Do Now?
Or Should I give you Proof That I paid And Tell Me What To Do Now?
Hi Charles, I’d be more than happy to handle the upgrade for you. Please, find instructions below:
//
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
This is a private message.
This is a private message.
Hi Charles, because this is a multi-site install, we can’t install themes from the level of access we have. We’d need an account for the main site admin so we can install the theme there. In a multi-site install there isn’t any AppearanceThemesAdd New button, that button is only available in the main site admin. Do you have access to the multi-site admin?
This is a private message.