Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
The + icon toggle on Accordian under Widgets Bundle Version 1.15.2 using WordPress 5.1 and Builder Version 2.10.2 shows ampersand instead of +. Any idea how to remedy this? It works fine with same site on localhost on my computer under Builder Version 2.10.1.
Hi Jennifer
Thanks for posting.
If you have any caching or optimization plugins installed, please try clearing them. If that doesn’t help, please send a URL to the page.
Thank you Andrew. I don’t have any caching or optimization plugins installed under WordPress. The site is set up by someone else on myhosting and I do not know if either of those are on the server/hosting package itself. The site is under development and is password protected right now, so sharing it would be problematic unless there is a way to privately communicate how to access it. I’m at a loss as to how to proceed to solve this issue without help. What I can see is that the & ampersand is referenced as “data” when I examine the html it in the Web Inspector. Can’t figure out where it’s reading that data from. Any suggestion appreciated.
Hi Jennifer,
We previously had a user who reported this issue was resolved by upgrading to a newer version of PHP. What version of PHP are you using? Can you please try upgrading to a newer version of PHP to see if that helps?
Ahh. The php is very out of date, 5.3.3 or slightly newer. I have been trying to get the site owner to get his host to update it to at least 7.2 for a week now. I can find no way to do it under the cpanel they use. My localhost install is running 7.2.1, and this it works as expected ( as well as other sites I manage), so that is most likely the issue. Thank you so much for helping me. If I get it resolved that way, I’ll post that here so others might find it as a solution in future.
Sounds like a plan :) All the best.