Hi! As the title says, whenever I try editing some widgets (say, the custom html widget) I just ge t blank page with the date on it. I tried disabling all other plugins and the issue persists, what can I do to fix this? Thanks in advance!
PageBuilder Plugin: editing some widgets leaves me with a blank page
This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.
Hi Bruno
Thanks for posting your question.
Are you using Wordfence? If so, please see our guide on training Wordfence to avoid the described issue linked below:
Thread: Date appearing when trying to edit widgets in Page Builder
Hi, sorry for the delay and thanks for answering
No I’m not using Wordfence, the only plugins I have right now are Advanced Editor Tools, Site Origin’s Page Builder and Site Origin Widget Bundle
Hi Bruno
Thanks for the update.
When the issue presents, please screenshot the widget interface with the date showing as well as the browser console. Here is how to open the console: https://developer.wordpress.org/advanced-administration/debug/debug-javascript/. Please send both screenshots to your hosts and let them know you aren’t using Wordfence. Perhaps they can advise if ModSecurity or a similar module is incorrectly (false positive) blocking your widgets from operating normally.
I dont think I can acess the wp-config.php file since I dont have WordPress installed
Hi the console is in your web browser. Apologies; skip to step three in the article I linked.
Ok, it says its a 403 error, what does that mean?
It’s the reason the date is displaying. The request is being blocked. It’s possible Wordfence is involved on the same server but it also could be a hosting security module. Please send both screenshots with a support ticket to your hosts. Thanks.