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Pagebuilder > Live-Editor > Black Screen

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rroemling
Started · Latest reply by Alex S

Hi Overthere,
I’ve got a weird problem. I moved one of my clients sites via Akeeba Backup to his hoster. On his server (Strato) the Live-Editor is only showing a black screen and when trying to edit single widgets in the WP Backendview only the spinner.gif ist shown instead of the editor.

After some research I fond out:
– Firefox Network Console shows randomly “503 error” for file
– When enebling wp-debug the message is logged when trying to access Live-Editor or Widget-Editor
“PHP Notice: Undefined index: live_editor_post_ID in /path/here/wp-content/plugins/siteorigin-panels/inc/live-editor.php on line 50”

When moving the not working WP via Akeeba to my dev-server which is hosted with some other provider everything is working as expected.

– I already disabled all plugins, but to no avail.
– htaccess is standard
– PHP is 7.0.25

I’m out of clues. Maybe someone can help?

Thx :-)

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Replies

4
  1. rroemling

    Problem solved.

    For anybody who’s stumblin’ into the same issue, it’s a prob wiht serverside-security at our hoster “Strato”.

    They’ve activated a “Guestbook-Spam-Filter” by default which seems to block some Ajax-Functionality. Perhaps someone from Siteorigin could could confirm that this may lead to the described behavior in my original post.

    After disabling the filter Pagebuilder works again as intended.

  2. Alex S Staff

    Hi Rroemling,

    I’m glad you were able to resolve this issue. I’m sorry I wasn’t able to be of assistance this time.
    We’re not actually familiar with “Guestbook-Spam-Filter” and I can’t seem to find any information on it. To clarify, is this a custom script your hosting provider includes or is there a larger overall security module it belongs too?

  3. rroemling

    Hi Alex,
    no hassle. I think nobody thinks you’re on 24-7 :-)

    Yeah, me neither, therefore I tried to get detailed info on the used tool, mod, whatsoever. But as expected they won’t tell because it’s part of their overall security measure. I’d say if it’s secure I could tell but that’s only me.

    Anyways my question to you was wether blocked ajax-requests could lead to the afore described behavior of randomly getting 503s and the “Undefined Index” entries in wplog.

    Thx again, Ralf

  4. Alex S Staff

    Hi Ralf,

    It’s possible that could happen but it really depends on how the script works. With that said, it does make sense for the request that returns with a 503 to result in no content returned.

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