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Pagebuilder > Live-Editor > Black Screen

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rroemling
8 years ago · Last reply by Alex S 8 years ago

Hi Overthere,
I’ve got a weird problem. I moved one of my clients sites via Akeeba Backup to his hoster. On his server (Strato) the Live-Editor is only showing a black screen and when trying to edit single widgets in the WP Backendview only the spinner.gif ist shown instead of the editor.

After some research I fond out:
– Firefox Network Console shows randomly “503 error” for file
– When enebling wp-debug the message is logged when trying to access Live-Editor or Widget-Editor
“PHP Notice: Undefined index: live_editor_post_ID in /path/here/wp-content/plugins/siteorigin-panels/inc/live-editor.php on line 50”

When moving the not working WP via Akeeba to my dev-server which is hosted with some other provider everything is working as expected.

– I already disabled all plugins, but to no avail.
– htaccess is standard
– PHP is 7.0.25

I’m out of clues. Maybe someone can help?

Thx :-)

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Replies

4
  1. rroemling 8 years, 1 month ago

    Problem solved.

    For anybody who’s stumblin’ into the same issue, it’s a prob wiht serverside-security at our hoster “Strato”.

    They’ve activated a “Guestbook-Spam-Filter” by default which seems to block some Ajax-Functionality. Perhaps someone from Siteorigin could could confirm that this may lead to the described behavior in my original post.

    After disabling the filter Pagebuilder works again as intended.

  2. Alex S Staff 8 years, 1 month ago

    Hi Rroemling,

    I’m glad you were able to resolve this issue. I’m sorry I wasn’t able to be of assistance this time.
    We’re not actually familiar with “Guestbook-Spam-Filter” and I can’t seem to find any information on it. To clarify, is this a custom script your hosting provider includes or is there a larger overall security module it belongs too?

  3. rroemling 8 years, 1 month ago

    Hi Alex,
    no hassle. I think nobody thinks you’re on 24-7 :-)

    Yeah, me neither, therefore I tried to get detailed info on the used tool, mod, whatsoever. But as expected they won’t tell because it’s part of their overall security measure. I’d say if it’s secure I could tell but that’s only me.

    Anyways my question to you was wether blocked ajax-requests could lead to the afore described behavior of randomly getting 503s and the “Undefined Index” entries in wplog.

    Thx again, Ralf

  4. Alex S Staff 8 years, 1 month ago

    Hi Ralf,

    It’s possible that could happen but it really depends on how the script works. With that said, it does make sense for the request that returns with a 503 to result in no content returned.

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