Hi,
The recent update to Page Builder version 2.8.0 is crashing my website after years of working well with no other changes. Re-installing the old version works fine. Do you have any ideas on what may be different with version 2.8.0?
thanks,
Al
Page Builder Update to 2.8.0 crashes website
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Hi Al,
We’re really sorry about this!
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This issue is occurring due to your website using an older version of PHP, pre 5.6. We’ve logged this issue and will release a fix asap. In the meantime, you can avoid this issue by either upgrading PHP (you’ll need to reach out to your hosting provider about this – you want to upgrade to at least 5.6) or manually uninstall SiteOrigin Page Builder and then reinstall it.
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For the latter, if you’re unfamiliar with FTP, you’ll need to reach out to your hosting provider for assistance. ​If you are familiar with FTP, please connect to your website and navigate to wp-content/plugins, delete siteorigin-panels. You’ll be able to access your website now, please open your website and navigate to WP AdminPluginsAdd New and upload/activate this version of SiteOrigin Page Builder.
Hi Alex,
Thank you so much for the speedy reply!
cheers,
Al
Hi Al
Really glad to hear you were able to resolve quickly. Really sorry for the hassle. Thanks for your understanding. We’ll release a new version tomorrow with a fix for this problem.
All the best with your site. If any further problems arise, please let us know.