Home>Support>Page Builder and Text Editor don’t save changes

Page Builder and Text Editor don’t save changes

I made 2 big mistakes: I have updated the Themes (3rd side) and PagePuilder. Now like many others I encounter a huge issue with saving changes.
– Either after I press Update page turns to Visual or Text editor and then when I turn to PageBuilder editor, the page looks horrible, all the column size settings gone.
– I put new text or edit something in the TextEditor. Press Update. And again I see “tinymce”. Again and again. It just doesnt’ save any changes. It also shows me message A new version of widget content is available. Pressing Restore or Dismiss doesn’t help the end result. No changes saved!

-> Clearing Web-Browser cache – doesn’t help.
-> DeActivating all the other plugins – Doesn’t help.
-> Changing theme to SiteOrigin theme (Vantage) – Doesn’t help.
As far as I know there were no changes in hosting, the issue is not from their side.

Is there anything else I can do or It is a bug in new update of PageBuilder and we just should wait for fixing this bug?

Thanks a lot in advance!

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  1. 8 days, 11 hours ago Alex S Hi, I Work Here

    Hi Tintsoftravel,

    Please navigate to WP AdminUserYour Profile and ensure Visual Editor is unticked. If that doesn’t help, would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  2. 8 days, 11 hours ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  3. 7 days, 21 hours ago tintsoftravel

    Hi Alex,

    Thanks for your reply!

    Visual Editor is unticked.
    Additionally: I’ve reinstalled PageBuilder & Widgets Bundles (I see that there were updates yesterday). It doesn’t help.

    Some more observations about the issue:
    – If I edit an Editor containing one sentence or one paragraph – the changes are saved. With this if I add more new text: Changes are not saved after I add 2-3 addition, in total up to 3 paragraphs.
    – In situations when a long text is saved from the very first attempt, the PageBuilder settings of the page disappear or don’t work correctly. The page editor goes to Text editor. When returning to PageEditor mode there is a message about changes made by the other editor.. Finally no PageBuider settings work on this page (at all or properly)
    The issue is replicated on different laptops (located in different continents, if it matters)

    I’ve created a temporary admin for you.
    Thank you very much in advance!

  4. 7 days, 9 hours ago Alex S Hi, I Work Here

    Hi Tintsoftravel,

    Unfortunately, we haven’t received notification from your website about the account. Can you please try recreating the account? Sorry about this! Please note that you’ll receive notification when we do.

    Would it be possible for me to create a backup of your website for local testing?

  5. 7 days, 5 hours ago tintsoftravel

    Hi Alex,

    I tried to recreate the account.

    Backup is done. Or do you want to be able to make a backup yourself?

    Thanks a lot in advance!

  6. 5 days, 5 hours ago tintsoftravel

    Hi Alex,
    did you have any chance to take a look at the site?
    The issue is still there..:(
    Thanks a lot in advance!

  7. 2 days, 5 hours ago Alex S Hi, I Work Here

    Hi Tintsoftravel,

    Unfortunately, we still haven’t received the email yet. Can you please manually set the password and send the password to Private Snippet? Your email will be privately posted to this thread (you’ll be able to see it, but other people won’t) – please be sure that you’re emailing rather than replying directly to the thread itself or you may incorrectly publicly post it.

    I’ll make a backup once I’m able to log in.

  8. 2 days, 4 hours ago tintsoftravel

    Hi Alex,
    thanks a lot for your reply. I have sent an email to private+75086@siteorigin.com
    Looking forward to hearing an update from you!

  9. 1 day, 1 hour ago Alex S Hi, I Work Here

    Hi Tintsoftravel,

    Unfortunately, I still haven’t received the email. Hm. Can you please send it to Private Snippet? Please reference this thread. Sorry about this!

  10. 1 day, 1 hour ago tintsoftravel

    Hi Alex,
    thanks a lot for your support!
    I just have sent you the email.
    Cheers,
    Tatyana
    Tints of Travel

  11. 21 hours, 38 minutes ago tintsoftravel

    Hi Alex,
    we have tried on other sites and with different Themes, incl. SiteOrigin.. The issue reoccurs..
    However it looks that we found the reason for “not saving the changes” – Special Characters.
    The text saving stops at a paragraph containing a smiley icon.
    I have tested several texts: So far Smiley special characters prevent saving the changes.
    Cheers,
    Tatyana, Tints of Travel:)

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