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Hey, I’m currently facing a very annoying issue with page builder. Whenever i go to a page edit and choose ‘Page builder’ tab, it’s blank. I can’t see any of the rows I’ve created previously (it’s been working just fine untill now) and I can’t add any new rows. I tried deactivating all plugins and only leaving page builder on but with no success. Tried clearing cache (using browser tool and Total Cache plugin) and updated my theme and all plugins, still nothing. I need to get this resolved as fast as possible, thanks in advance
Hi Marek
Try deleting Page Builder and reinstalling from Plugins > Add New, any change?
Hey Andrew, thanks for fast response
unfortunately that did not help
Please, try clearing your cache before running a plugin conflict test. Clear your cache then deactivate all plugins except for Page Builder. Does the problem persist? If so, switch to a default theme like Twenty Sixteen, does the problem persist?
Hi Marek,
If Andrew’s suggestions doesn’t help, would it be possible for you to create a temporary admin account for us so we can log in and take a look?
This is a private message.
Hey Alex, for some reason I’m now not able at all to login to my wordpress account. I type in my username and password and the login page just seems to refresh…
Hi Marek,
Unfortunately, we’re not too sure why that would be happening. I would try disabling all plugins via FTP to see if that allows you to log in – if you need help with doing this, I would reach out to your hosting provider.
Hey Alex, after some struggling i finally regained access to my wordpress dashboard and I created the account with the email you provided, thanks in advance for looking into the problem
Hi Marek, unfortunately, the email with login details hasn’t reached us, normally you’d see it here in the thread. Please, let us know your URL and we’ll try reset our password.
Here is the URL https://kamien-kostka.pl/
Thanks. PHP mail isn’t enabled or something of that nature so we can’t reset our password:
Email nie mógł zostać wysłany.
Możliwa przyczyna: prawdopodobnie twój serwer ma wyłączoną funkcję mail().
Are you perhaps able to resolve that problem so we can reset our password?
Alternatively, you could manually set a password and then email the username and password to [email protected].
(WordPress not sending emails is probably something you want to resolve though.)
Thanks.
Please, reach out to your hosts or use your own hosting control panel to upgrade your PHP version to PHP 7+ which is recommended for WordPress.
This is the JavaScript error that is breaking Page Builder. It is an error with the WP core: https://wordpress.org/support/topic/typeerror-a-widget-is-not-a-function/.
At the moment, I’m not quite sure what is causing this. So please, try:
1. Either via cPanel or similar or by contacting your hosts, upgrade to PHP 7+ which is recommended for WP.
2. Your WordPress URL’s are hardcoded to http but your site is https. Your URL’s are most likely hardcoded in the wp-config.php file. That file is located in your WordPress root. Use FTP or hosting file manager to download wp-config.php to your desktop and update the Site and WordPress URL’s to https, assuming you can find them in wp-config.php. Let me know if you need help with this task.
I seem to have fixed the issue. There was an update for bbPress, I ran the update, the issue is resolved. I have no idea.
I still recommend that for your WP install to run nicely that you implement my suggestion in 1 and 2 above.