Page Builder issue – Layout data has no grid cells

Resolved 3 replies pluginplugin-page-buildertechnical
gabi
Started · Latest reply by Andrew Misplon

Hello, I am using your great plugin for more than 10 years. I have Ascend Premium theme instaled with your plugin. All plugins and the theme are up to date.
I have Ascend Custom Carousel widget and when I try to add a new item I get this message:

Page Builder could not load this layout. Updating the page will not save the incomplete builder view; reload to try again.
Layout data has no grid cells
Reload page

I try to reload the page but nothing happens and some times I get a critical error message on my site.
Maybe you have some ideas what is going on? Thanks in advance, Gabi

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Replies

3
  1. Andrew Misplon Staff

    Hi Gabi

    Thanks for using Page Builder all these years. Page Builder shows that message when the layout data it reads for a builder is incomplete: “Layout data has no grid cells” means the layout data the builder received is missing its grid cells field. Since version 2.36.1, Page Builder locks the builder when that happens and keeps the stored layout, so updating the page won’t replace your saved layout with an empty one. The Reload page button reloads the same stored data, so the message comes back each time.

    I don’t have a link to your site, so this comes from the error message and Page Builder’s code, and I haven’t seen the page itself. The details of the critical error may help show whether the two problems are related. When WordPress catches a critical error in a plugin or theme, it can email the site’s admin address a message titled “Your Site is Experiencing a Technical Issue”, which names the plugin or theme and gives the error with a file and line number.

    Could you please check whether WordPress sent that email? If one arrived, please paste the error details here, and remove the recovery mode link before you post, since this thread is public.

    Kind regards,
    Andrew

  2. gabi

    Hello Andrew, thank for reaching out and sorry for the late respone. The issue was in the theme of the website, and it has been repaired. Thanks again for the great support, best regards Gabi

  3. Andrew Misplon Staff

    Hi Gabi

    Thanks for the update; really glad to hear the issue is resolved.

    Cheers for now.
    Andrew

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