Home>Support>Page builder freezes my pages that uses the plugin

Page builder freezes my pages that uses the plugin

Hello,

I have a problem where Page Builder freezes all the pages that uses Page Builder. What happens is that the plugin shows the content but I cannot interact with it. My website is www.danstar.dk.

I have removed all unnecessary plugins and found out that there is no other plugin that is conflicting with Page Builder, I also have cleared my Cache. Nothing of the above fixed the problem

I was hoping if you could have momentarily admin account to try to fix my problem?

Thank you.

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  1. 3 months, 14 days ago Fadi Bunni

    I know I don’t have a premium account, but i still hope that you guys can help me out, have spent a lot of time trying to fix this problem, nothing seems to be working.

  2. 3 months, 13 days ago Fadi Bunni

    I found out if I rollback to version 2.4.0 It works again. So something must be wrong with either the plugin or theme.

  3. 3 months, 13 days ago Fadi Bunni

    sorry, version 2.4.25*

  4. 3 months, 11 days ago Alex S Hi, I Work Here

    Hi Fadi,

    2.4.25 is a really old version of SiteOrigin Page Builder (it was released on 21st of February 2017 – for reference, the latest version is 2.6.3) and as no one else has reported this specific issue, I suspect the issue you’re experiencing is as a result of other plugins being really outdated. I would recommend updating all of your plugins and theme (be sure to test between updates to ensure stability) and clearing your browser cache to see if this issue remains. If it does, does this issue remain if SiteOrigin plugins are the only plugins activated with a default theme?

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