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Page Builder disappears when I activate Corp/Polestar theme.

Open 3 replies questionthemetheme-corp
7 years ago · Last reply by Andrew Misplon 7 years ago

The Page Builder tab disappears from the Page Editor when I implement a Site Origin recommended theme like Corp or Polestar, and then comes back when I activate a WP built-in theme.

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Replies

3
  1. Andrew Misplon Staff 7 years, 10 months ago

    Hi

    Sorry for the hassle. This will be fixed in the next release of Page Builder (https://github.com/siteorigin/siteorigin-panels/issues/516).

    Your server is running PHP 5, if you can upgrade to PHP 7, please do so. This is an option in some hosting control panels. You could also contact your hosts and they could do it for you.

    You could also temporarily remove this function in inc/siteorigin-panels.php.

    Corp
    https://github.com/siteorigin/siteorigin-corp/blob/develop/inc/siteorigin-panels.php#L11-L18

    Polestar
    https://github.com/purothemes/polestar/blob/master/inc/siteorigin-panels.php#L11-L18

    Hopefully, one of these options is accessible to you. Upgrading your hosting package PHP version to 7.2 or just 7+ is often the easiest.

  2. jdyates 7 years, 10 months ago

    FYI, upgrading to 7.2 did not resolve the issue. However commenting out the afflicted lines seems to have done the trick. Thanks.

  3. Andrew Misplon Staff 7 years, 10 months ago

    Glad you were able to hotfix. The issue is then that the fileinfo extension isn’t enabled on your server. Sorry for the hassle. The next version of Page Builder will handle this in a way that doesn’t depend on that extension.

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