Hello,
Our website http://keynes.ucc.ie/ will not load unless we deactivate Page Builder BySiteOrigin pluggin. Much of our site is built with this pluggin. Our theme is Sydney and I suspect the clash is with Elementor which comes with the theme and which we have used for building site as well. What is the solution for this?
Thank you for your time.
Best,
Marija
Hi Marija
Try temporarily deactivating all plugins except for Page Builder. Assuming you have a working baseline at this point, activate Elementor, still working? Then keep going, activate your plugins one by one, each time checking the working baseline. When Page Builder breaks, deactivate all plugins except for Page Builder and the plugin you suspect is the issue. That’s a good way to confirm the conflict.
Hi Andrew,
I disabled all pluggins except for Page Builder and the site would still not load. Then I changed to a WP default theme and then the site did load so the problem must be a conflict between our theme (Sydney) and Page Builder. Could you advise on the best way forward please? Should I try reinstall Sydney theme to see if that solves the issue? Or do you have any other suggestions?
Thank you.
Best,
Marija
Hi Marija
We’re able to use Sydney locally with Page Builder. You can certainly try switching another theme, deleting Sydney and then re-installing the theme. No changes will be lost assuming you haven’t edited theme files at a code level.
If the issue persists with Sydney, please, try checking the console for JavaScript errors. Here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. If there are errors present, please, screenshot, upload to imgur.com or similar and send us the link.
Thanks
Hi Andrew,
Updating and reinstalling the website did not solve the issue. I looked at the Console, here is a screenshot: https://imgur.com/1ZWg9ma
Thanks. There are no WordPress issues or errors currently visible in the console.
Do you have any technical background? If possible, try enabling debug and debug log, recreate the issue and then check the log file, that would be very helpful.
https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/
If you feel like the above tutorial is too much, you can try installing the Query Monitor plugin and see what errors it presents when the site doesn’t load. Thanks.
Unfortunately because our site is based on a multi-site set up facilitated by our university, we cannot do this. I was in touch with the person who has access to this back end of things but he cannot do this on our site only. Generating this would bring up a log file for all of the sites.
Thanks, I understand. Try https://wordpress.org/plugins/query-monitor/.
If possible, it would also have to be installed in the MS control panel.