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Overview different between Live and Preview

Dear all

We tried to build a new page with the “Page Layout Builder” and everything is fine when we are using the preview button.
Once we confirm the change and go to the live page, we have an issue with the view…see here the pics.
I think there is something happened with CSS?

Should be (like in preview)
https://ibb.co/y4SFzLK

But is (live version)
https://ibb.co/VHPBPrk

Hope someone can help me in this issue.

Best regards
Liborio

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  1. 7 months, 9 days ago Andrew Misplon Hi, I Work Here

    Hi Liborio

    Thanks for reaching out.

    Is there perhaps a caching plugin in use on this site? The most common cause of admin changes not reflecting on the live site is caching. If this doesn’t help, please, send a link to the page concerned and we’ll take a look.

  2. 7 months, 9 days ago lmarchese

    Dear Andrew

    I dont have any known caching plugin installed.
    Here our page: (start page concerned)
    https://www.sara-transporte.ch/

    Would be great if you can help me to fix this issue, to get a great start page again :)

    Rgds
    Liborio

  3. 7 months, 9 days ago Andrew Misplon Hi, I Work Here

    Hi Liborio

    Thanks for the link.

    Try checking for a working baseline by temporarily deactivating all non-SiteOrigin plugins. Does the issue resolve? If not, try reaching out to your hosting company. Let them know that on your home page, several resources are showing as 404 in the console. Kindly as if they can check the ModSecurity logs to see if there is evidence of those resources being blocked.

  4. 7 months, 9 days ago lmarchese

    HI ANdrew

    THey are many errors in the logs
    what shall I do?
    For an example
    Auto Index is disabled for [/home/saratran/public_html/saratransporte.cyon.site/wp-content/plugins/so-widgets-bundle/], access denied

  5. 7 months, 9 days ago lmarchese

    or better this error?

  6. 7 months, 9 days ago lmarchese

    sorry here

  7. 7 months, 9 days ago lmarchese

    https://ibb.co/9cW7BRh

  8. 7 months, 8 days ago Andrew Misplon Hi, I Work Here

    Kindly, reach out to your hosts, ask them to check ModSecurity logs and see if there is a problem.

  9. 7 months, 8 days ago lmarchese

    Hi Andrew

    They deactivated something on their Web Application Firewall, but still nothing changed.

    I think there is something with the css files..they are various between live and preview (when I use the web tool to check the css codes)

    Von: Andrew Misplon
    [mailto:[email protected]eori gin.com]

  10. 7 months, 8 days ago Andrew Misplon Hi, I Work Here

    Ok so just the Features widget not working correctly now. Please, try opening the Features widget, then click Done, then save the page.

  11. 7 months, 8 days ago lmarchese

    HI Andrew

    I dont know where do you mean?

    Can I give access and you will try it by yourself ?

    Where to share the login ?

    Rgds

    Liborio

  12. 7 months, 8 days ago Andrew Misplon Hi, I Work Here

    We can login and directly assist within our premium support scope. Our free support scope is limited to basic usage and troubleshooting. We’re a small operation with limited resources, this is the reason for the scope limitation.

    Try editing the page concerned, locate the Features widget, it’s the widget containing LKW Transporte. Open the widget then click Done to close it. Then save the page.

  13. 7 months, 8 days ago lmarchese

    Hi Andrew

    I bought now the SIte Origin Premium…and hoped perhaps it helps.
    But still same thing as preview all perfect and in live mode the failed layout :(
    Hope you can help us know, as it is our firm page and want to have it fixed soon again :)

  14. 7 months, 7 days ago Andrew Misplon Hi, I Work Here

    Thanks for your reply and support. Please, email our premium support desk on [email protected] and include a link to this thread. Alex will assist further.

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