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Nothing appears under my header

Hello –
I usually have words under my header, but they are not appearing now after an update. Please help me restore my old feature back.

Under my header is ICON (FONT AWESOME) 2 rows of 3 parts.

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  1. 10 months, 29 days ago Alex S Hi, I Work Here

    Hi Ashley,

    Do you have a public URL where we can take a look at what’s going on?

  2. 10 months, 29 days ago ashley33326

    Hey Alex, it’s not live yet- so you won’t be able to see anything unless you login. Can I directly message you?

  3. 10 months, 29 days ago ashley33326

    Actually – I have a way of showing you.


    So, this is the theme I purchased. Under the header and under “amazing features” section — there are these little tid bits of info..

    those are completely not showing up on my website now.I contacted my theme.. and they said it was a plugin issue.

  4. 10 months, 28 days ago Alex S Hi, I Work Here

    Hi Ashley33326

    Unfortunately, I need to be able to inspect the issue itself to work out why this is happening. Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  5. 10 months, 28 days ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  6. 10 months, 22 days ago ashley33326

    Ok – I just did this.

  7. 10 months, 21 days ago Alex S Hi, I Work Here

    Hi Ashley,

    Unfortunately, we haven’t received the email yet. Can you please try recreating the account? Please note that you’ll be notified when we receive the email.

  8. 10 months, 15 days ago ashley33326

    Please just log in directly – 
    Private Snippet

  9. 10 months, 14 days ago Alex S Hi, I Work Here

    Hi Ashley,

    Preface: Please do not publicly post your password. Please email the password using the above email as it will privately send it to me.

    Unfortunately, we’re not aware of your website URL. Can you please link me to your website?

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