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24
  1. Alex S Staff

    Hi Townaide,

    I just had a quick look at your website and appear to have any submenus defined. If this isn’t the case, could you please show me a screenshot of your primary menu? (WP AdminAppearanceMenu)

  2. townaide

    Hi Alex

    I had removed it because it was not working but have replaced it as per the attached screenshot.

  3. Alex S Staff

    Hi Townaide,

    Please note that we’re currently unable to process email reply attachments. Please upload the image to a third party image hosting site like vgy.me or imgur.com. Sorry about this.

  4. townaide

    https://www.thedramafactory.co.za/menu_structure/

  5. Alex S Staff

    Hi Townaide,

    Thanks.

    I’m able to get the about sub menu working without issue. Can you please try replicating this issue on another computer?

  6. townaide

    No, same problem on another machine with Chrome browser. Its not that it doesn’t work it just does not fold out when moused over.

    If I click on the About link it folds out but how is a user meant to know there is a sub-item without having to click on each menu?

  7. Alex S Staff

    Hi Townaide,

    Please try replicating this issue on the North demo site (Home and Shop are have sub menus). To clarify, the menu isn’t designed around showing on click and instead it’s designed to show on hover so it’s really odd that it’s the reserve for you. For reference, here’s me hovering over your menu items and the demo menu items:

  8. townaide

    Same problem using your demo site, I disabled all extensions and cleared the browsers cache but that didn’t help.

    Chrome version I’m using is: 55.0.2883.87 m (64-bit)

  9. Alex S Staff

    Hi Townaide,

    Hm, this is tricky. I’m using the exact same version and as you can see from the above gif it’s working without issue. If possible, could you show me what happens when you try and replicate what I did in that gif? Sorry about this!

  10. townaide

    What did u use to make the gif?

  11. Alex S Staff

    Hi Townaide,

    Oh, it doesn’t have to be a gif or anything like that – even a video from your phone will do. Regardless, I use ShareX.

  12. townaide

    https://www.thedramafactory.co.za/wp-content/uploads/2016/12/2016-12-20_12-57-43.gif

  13. Alex S Staff

    Hi Townaide,

    Thanks. Can you please try doing that again but this time, can you please send me the contents of your console? Please refer to this guide on how to access your browser console.

  14. townaide

    This is all I get..

    JQMIGRATE: Migrate is installed, version 1.4.1
    jquery.cycle.min.js?ver=1.7.2:1 [cycle2] –c2 init–

  15. Alex S Staff

    Hi Townaide,

    That’s perfectly normal. Hm, to clarify, were you logged into the website you tested this?

    I’m going to forward this to Andrew to see if he has any ideas.

  16. townaide

    No I was not logged in at the time

  17. Alex S Staff

    Hi Townaide,

    Does the issue occur when you’re logged out? This, so far, is the only difference I can see as I’ve never logged into your website.

  18. townaide

    Yes this occurs when logged in or out

  19. Alex S Staff

    Hi Townaide,

    Okay. :(

    Now just to confirm – you’re only able to replicate this issue in Chrome, correct?
    Are you able to replicate this issue in Incognito mode?

  20. townaide

    I have just tried disabling all plugins which didn’t help then I deleted the theme and reinstalled still no better!

  21. townaide

    Only in Chrome and Incognito mode the same

  22. Alex S Staff

    Hi Townaide,

    Can you get anyone else to replicate this issue? I’ve asked a number of people and none of them have been able to. :(

  23. townaide

    Ive just tried another machine and it works but cant understand that its not working on two others. It must be the way they have been setup somehow?

  24. Alex S Staff

    Hi Townaide,

    Hm, that suggests that there’s something on computer A causing you issues. I would recommend comparing your browser settings from computer A with computer B.

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