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7
  1. Greg Priday Staff 11 years, 10 months ago

    Hi Leanne

    Can you try the following:

    Have you tried:

    * Deactivate all non-SiteOrigin plugins to see if this resolves the problem. If it does, reactive plugins one by one until the issue goes away.

    * Resetting permalinks by navigating to Settings > Permalinks, then hitting save.

    Also, can you temporarily switch to a default theme like Twenty Twelve to see if the issue goes away. This will help us see if it is an Origami specific issue.

  2. Leanne Cole 11 years, 10 months ago

    Hi
    sorry I haven’t got back to you, our internet isn’t working properly and I will have to wait until next week to try what you said. I will get back to you, when it is up and running properly.

  3. Andrew Misplon Staff 11 years, 10 months ago

    Thanks for the update Leanne. Let us know if you need a hand moving forward on this.

  4. Leanne Cole 11 years, 10 months ago

    Okay, I have done that, I deactivated every one of them, but still no preview is available, it keeps saying page not found. I reactivated the site origin ones, and it still said the same thing.

  5. Andrew Misplon Staff 11 years, 10 months ago

    Please can you try the following two steps and let us know how those go:

    * Resetting permalinks by navigating to Settings > Permalinks, then hitting save.

    * Also, can you temporarily switch to a default theme like Twenty Twelve to see if the issue goes away. This will help us see if it is an Origami specific issue.

    Thanks

  6. Leanne Cole 11 years, 10 months ago

    Okay I tried doing both and it still doesn’t work, still get no page found.

  7. Andrew Misplon Staff 11 years, 10 months ago

    Sorry to hear that Leanne. Please can you send a temporary set of login details through to [email protected] and I’ll take a look. Please include a link back to this thread so I can reference everything.

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