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7
  1. Greg Priday Staff 11 years, 5 months ago

    Hi Leanne

    Can you try the following:

    Have you tried:

    * Deactivate all non-SiteOrigin plugins to see if this resolves the problem. If it does, reactive plugins one by one until the issue goes away.

    * Resetting permalinks by navigating to Settings > Permalinks, then hitting save.

    Also, can you temporarily switch to a default theme like Twenty Twelve to see if the issue goes away. This will help us see if it is an Origami specific issue.

  2. Leanne Cole 11 years, 5 months ago

    Hi
    sorry I haven’t got back to you, our internet isn’t working properly and I will have to wait until next week to try what you said. I will get back to you, when it is up and running properly.

  3. Andrew Misplon Staff 11 years, 5 months ago

    Thanks for the update Leanne. Let us know if you need a hand moving forward on this.

  4. Leanne Cole 11 years, 5 months ago

    Okay, I have done that, I deactivated every one of them, but still no preview is available, it keeps saying page not found. I reactivated the site origin ones, and it still said the same thing.

  5. Andrew Misplon Staff 11 years, 5 months ago

    Please can you try the following two steps and let us know how those go:

    * Resetting permalinks by navigating to Settings > Permalinks, then hitting save.

    * Also, can you temporarily switch to a default theme like Twenty Twelve to see if the issue goes away. This will help us see if it is an Origami specific issue.

    Thanks

  6. Leanne Cole 11 years, 5 months ago

    Okay I tried doing both and it still doesn’t work, still get no page found.

  7. Andrew Misplon Staff 11 years, 5 months ago

    Sorry to hear that Leanne. Please can you send a temporary set of login details through to [email protected] and I’ll take a look. Please include a link back to this thread so I can reference everything.

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