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No longer able to edit layout slider

Open 9 replies pluginplugin-page-builderquestion
cammcc
6 years ago · Last reply by Andrew Misplon 6 years ago

After updating the plugin, i’m no longer to edit or even open my layout slider. Every time I try to edit it, it takes me to a blank screen with the date and GMT. Any ideas on how to fix this?

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Replies

9
  1. Andrew Misplon Staff 6 years, 2 months ago

    Hi Cammcc

    Thanks for posting. Please, see our mini-guide here Thread: Date appearing when trying to edit widgets in Page Builder. Hope that helps.

  2. cammcc 6 years, 2 months ago

    I don’t have the Wordfence plugin. Any other idea why I can’t edit?

  3. Andrew Misplon Staff 6 years, 2 months ago

    Please, try temporarily deactivating all non-SiteOrigin plugins in one go. Does the issue resolve in this state?

  4. cammcc 6 years, 2 months ago

    No, it’s still not working.

  5. Andrew Misplon Staff 6 years, 2 months ago

    When the issue occurs are there errors in the console? https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. If so, please screenshot, upload to imgur.com and send us the link.

  6. cammcc 6 years, 2 months ago

    Uploaded here: https://imgur.com/Infxdwx

  7. Andrew Misplon Staff 6 years, 2 months ago

    Please, contact your hosts, explain the issue, attach the console logs and ask them to check the ModSecurity logs and assist further if possible. Let us know how that goes. Thanks.

  8. cammcc 6 years, 2 months ago

    I just upgraded to Site Origin Premium. Do you think I could get any enhanced support this way? Or if I start from scratch with the layout, will it fix the problem?

  9. Andrew Misplon Staff 6 years, 2 months ago

    Thanks for your support. You can email [email protected]. Please, include a link to this thread when emailing. Please, also reach out to your hosts. If the issue is related to a ModSecurity false positive, it’s only your hosts that can resolve.

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