This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

No customize color options anymore after WordPress upgrade

Open 5 replies customizationthemetheme-vantage
Nackso Your Web&go
Started · Latest reply by Andrew Misplon

Hello,
Since I’ve upgraded to WordPress 4.9-fr this week, all my color options within the widgets/page builder and customizer are gone.
I can see the title of the color option but cannot select any color. I customize it with CSS but this is not always easy.
I thank you in advance for your help & reply.
Kind regards

Sophie

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

5
  1. Andrew Misplon Staff

    Hi Sophie

    Sorry to hear about this. I tried to replicate this issue last night but couldn’t. Does the issue change/go away depending on the theme you’re using?

  2. Nackso Your Web&go

    Hi Andrew, thanks for the reply.
    I just tried it with theme Influence and I’ve got the same issue.
    It’s strange, because it worked well before and both themes are on separate servers.

  3. Andrew Misplon Staff

    Thanks for checking. We aren’t currently able to replicate this. Please, try:

    1. Go to Dashboard > Updates and update Page Builder.
    2. Temporarily deactivate all plugins except for Page Builder.
    3. Clear your browser’s cache.
    4. Check the issue. Does it persist?

  4. Nackso Your Web&go

    It works!!!
    Thank you very much for your help. This is great service ;=) Cheers

  5. Andrew Misplon Staff

    Super :) Glad to hear all is well now. Thanks for your support.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread