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No customize color options anymore after WordPress upgrade

8 years ago · Last reply by Andrew Misplon 8 years ago

Hello,
Since I’ve upgraded to WordPress 4.9-fr this week, all my color options within the widgets/page builder and customizer are gone.
I can see the title of the color option but cannot select any color. I customize it with CSS but this is not always easy.
I thank you in advance for your help & reply.
Kind regards

Sophie

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Replies

5
  1. Andrew Misplon Staff 8 years, 3 months ago

    Hi Sophie

    Sorry to hear about this. I tried to replicate this issue last night but couldn’t. Does the issue change/go away depending on the theme you’re using?

  2. Nackso Your Web&go 8 years, 3 months ago

    Hi Andrew, thanks for the reply.
    I just tried it with theme Influence and I’ve got the same issue.
    It’s strange, because it worked well before and both themes are on separate servers.

  3. Andrew Misplon Staff 8 years, 3 months ago

    Thanks for checking. We aren’t currently able to replicate this. Please, try:

    1. Go to Dashboard > Updates and update Page Builder.
    2. Temporarily deactivate all plugins except for Page Builder.
    3. Clear your browser’s cache.
    4. Check the issue. Does it persist?

  4. Nackso Your Web&go 8 years, 3 months ago

    It works!!!
    Thank you very much for your help. This is great service ;=) Cheers

  5. Andrew Misplon Staff 8 years, 3 months ago

    Super :) Glad to hear all is well now. Thanks for your support.

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