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My SiteOrigin Slider Widget has stopped working

Open 12 replies bug-reportpluginplugin-widgets-bundle
ChrisME
2 years ago · Last reply by ChrisME 2 years ago

I’ve been using the SiteOrigin Slider widget (I have the widgets bundle)on my homepage with no problems for a few years, but when I came to update the pictures today it is no longer working – I can’t change the existing pictures or add new ones. I haven’t changed anything other than done a standard WordPress update (current version 6.4.2) There don’t seem to be any updates to the widget to install. Any ideas? Thanks

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12
  1. Andrew Misplon Staff 2 years, 2 months ago

    Hi Chris

    Thanks for posting your question.

    You can perhaps try checking for a working baseline. Temporarily deactivate all plugins except for Page Builder and the Widgets Bundle. In that state, does the issue persist?

  2. ChrisME 2 years, 2 months ago

    Yes I’ve tried this but there’s still an issue. Thanks

  3. Andrew Misplon Staff 2 years, 2 months ago

    Thanks for the update. Do you perhaps have a public URL where we can look at what’s going on?

  4. ChrisME 2 years, 2 months ago

    Hi – thank you – my site is https://www.inmotionpilates.co.uk/. I’ve removed the slider from my homepage as I couldn’t replace the images and they were out of date. I realise the SiteOrigin image widget is not working for me either – I have it on my ‘About Me’ page but if I try to replace the existing image it disappears so I’ve left it as is Thanks

  5. Andrew Misplon Staff 2 years, 2 months ago

    Thanks for the link. I see you’re using Beaver Builder. Does the Image Widget on your About page work normally if you try editing the page in another browser?

  6. ChrisME 2 years, 2 months ago

    That seems to completely remove all my page layout formatting and also says that I need to have SiteOrigin Page Builder. Thanks for your help but I think I’ll give up for now until I re-design my website and start again.

  7. Andrew Misplon Staff 2 years, 2 months ago

    Switching between say Chrome and Firefox for example removes page formatting?

  8. Andrew Misplon Staff 2 years, 2 months ago

    Sure, no problem, I completely understand. I’m sorry we weren’t able to make progress on this issue.

  9. ChrisME 2 years, 2 months ago

    Switching between editing with Beaver Builder and just editing the page seemed to remove all my formatting so I need to keep editing with that. Shame as I’d used Site Origin slider and image with no problems for a few years so something’s obviously upset it, but it’s not worth spending any more time on. Thanks again for your help.

  10. Andrew Misplon Staff 2 years, 2 months ago

    Thanks for confirming. It isn’t possible to shift content from a Page Builder type plugin without losing formatting. Regarding the SiteOrigin Page Builder recommendation, that can be dismissed; it’s not a requirement for the Widgets Bundle. If you’d like us to login and take a look, please email our helpdesk at [email protected].

  11. Alex S Staff 2 years, 2 months ago

    Hi Chris,

    I’ve come up with a potential fix for this issue and created a build for you to try. You can download that build by clicking here.

    Before proceeding, do a backup.

    Navigate to PluginsInstalled Plugins, and deactivate SiteOrigin Widgets Bundle, and then delete it. Scroll to the top of the page and click Add New, Upload Plugin. Upload so-widgets-bundle.1.57.1-beta.zip and when prompted, activate it. Does this issue still occur for you?

    Kind regards,
    Alex

  12. ChrisME 2 years, 1 month ago

    Thanks Alex – I did as suggested but I’m afraid that doesn’t work. There is progress in that I can select and add the slider images, but they are not updated and disappear when I Save. The same thing happens with the SiteOrigin Image widget.

    Thanks anyway,
    Chris

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