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License key invalid

Resolved 1 reply bug-report plugin plugin-page-builder

Mike Stapleton

Started Jan 1, 2019, 4:52 pm · Latest reply by Andrew Misplon Jan 1, 2019, 5:32 pm

Why is my site saying that my license key is invalid? I just purchased it and installed the plugin. It worked fine until I tried to update using the auto update feature in WP and it now says my license is invalid.

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Andrew Misplon Staff Jan 1, 2019, 5:32 pm
Hi Mike
Sorry to hear about the hassle. It looks like your license is activated on Private Snippet. Is that the site you tried to update the plugin on? If so, at SiteOrigin > Premium License, is your license key: Private Snippet? If that is the URL you’re activating on and the key you’re using, please send us an email on [email protected] so we can investigate further.
(For any future questions, please email us if possible, we assist our premium users via email for the best possible response time. Thanks)

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