This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

My site builder update doesn’t work

Open 1 reply pluginplugin-page-builderquestion
Jvtronic
7 years ago · Last reply by Alex S 7 years ago

Hi Site origin team,
I have premium subscription, but when I am trying to update page builder i get following message: “Update Failed: Download failed. Unauthorized”. Can you perhaps check what problem is?

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

1
  1. Alex S Staff 7 years, 9 months ago

    Hi Jvtronic,

    To clarify, have you activated SiteOrigin Premium?

    By the way, as you’re a premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on your Page: Dashboard (please refer to the support tab). Please reference this thread and include your SiteOrigin order key in the email.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread