Mobile View Not Rendering Properly First Time

Resolved 11 replies technicalthemetheme-corp
Roland Wright
6 days ago · Last reply by Andrew Misplon 1 day ago

Hi.

I have built a site and the top Hero text is not rendering properly the first time on mobile: https://altitudefs.co.uk
But if you just scroll the mobile screen down just the smallest amount, teh rendwering completes OK.
Any suggestion as to why? I can produce a video if necessary.
Many thanks
Roland

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Replies

11
  1. Andrew Misplon Staff 5 days, 8 hours ago

    Hi Roland

    You can try clearing your caching plugin and then temporarily deactivating during this troubleshooting phase to see if that helps. I recommend leaving it deactivated until the issue is resolved so as to not introduce the possibility of involvement in the problem.

  2. Roland Wright 5 days, 8 hours ago

    Hi Andrew

    Thanks for responding

    I do clear the cache, and I have now deactivated the plugin, WP Super Cache. It seems to still be happening

    Many thanks

  3. Andrew Misplon Staff 4 days, 8 hours ago

    Thanks for trying. Before we investigate this further, please, could you confirm the following:

    – The issue, FitText failing to trigger, is happening with all non-SiteOrigin plugins deactivated?

    – The issue is occurring if you create a test page and insert only the Hero from the issue page. You can copy-paste the Hero from the issue page to the test page. Does the same issue occur with only the Hero on a page?

    Cheers

    Andrew

  4. Roland Wright 4 days, 8 hours ago

    Yes it does, all plugins are off

    https://altitudefs.co.uk/testerpage/

  5. Andrew Misplon Staff 4 days, 6 hours ago

    Thanks, you can try the following beta release to see if it helps.

  6. Roland Wright 4 days, 6 hours ago

    Thanks Andrew, but the link does not work, is that a beta theme version?

  7. Andrew Misplon Staff 3 days, 23 hours ago

    Hi, should be good now. Widgets Bundle beta.

  8. Roland Wright 3 days, 12 hours ago

    Hi, Thanks, how do you install it?
    Thank you

  9. Andrew Misplon Staff 3 days, 11 hours ago

    Hi Roland, you can install plugin ZIP files from PluginsAdd NewUpload Plugin.

  10. Roland Wright 1 day, 10 hours ago

    Looks to have worked!
    Thank you Andrew :-)

  11. Andrew Misplon Staff 1 day, 30 minutes ago

    Glad that helped; thanks for the update.

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