Page Builder 
Widgets Bundle 
SiteOrigin CSS 
Installer Mobile Mode
After updating to wp7.0 and Page Builder by SiteOrigin 2.34.X my websitge looks like it is stuck in mobile mode. If I disable the plugin it goes back to normal width however the the widgets are just in straight line.
Is this a setting I am missing or a bug to my theme / website?
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Replies
4Hi, thanks for posting your question.
Does the issue persist with all plugins temporarily deactivated except Page Builder and the Widgets Bundle?
Hi, a quick follow-up before closing. Hope all is well with your site. Please, let us know if any follow-ups arise.
Best, Andrew
Due to the lack of support I experienced, I ultimately had a custom theme built that no longer requires your plugin.
The main reason for this decision was the quality of the support. When a customer clearly explains the troubleshooting steps they've already taken,
it's frustrating to receive a response that simply repeats the very first step they already completed. That doesn't feel like meaningful technical support.
My second reason for leaving was, again, the support experience. Charging customers for a product while offering no direct support channel—such as email or phone—is difficult to justify. At a minimum, paying customers should have access to timely, knowledgeable assistance when they encounter issues.
Since I use your plugin to run my business, I need to be confident that my website remains online and reliable. I'm sure you can understand that if your own website went offline because of a product you depended on, it could cost you customers and damage your reputation. Unfortunately, I can't take that risk with my business, which is why I decided to move to a solution that gives me greater confidence in its reliability and support.
Best of luck to you and your company
Hi,
Thanks for taking the time to explain your decision. I’m sorry to hear that the experience didn’t meet your expectations, but I’d like to address a couple of points in your reply.
You opened this thread on Sunday evening, 21 June, and I replied on Tuesday morning, approximately 33 hours later.
The troubleshooting step I asked for wasn’t a repeat of what you had already tried. You had established that disabling Page Builder changed the behaviour. I asked whether the issue persisted with all other plugins temporarily deactivated, leaving Page Builder and the Widgets Bundle active. That is a different test and helps us determine whether the problem is within our plugins or the result of a conflict with another plugin.
We didn’t receive a response to that troubleshooting question. I followed up on 7 August before closing the thread, and you replied shortly afterwards.
Regarding support, we try to make the distinction clear when a new thread is opened: this is our free community support forum, where replies aren’t guaranteed and can take several days. Despite that, your thread received a reply approximately 33 hours after it was opened on a Sunday evening, which is close to the response time we aim to provide through our paid Premium support channel. For users who require consistently fast, reliable support for a business-critical site, SiteOrigin Premium provides direct priority email support. We don’t offer telephone support, including with Premium.
I’m not able to identify a SiteOrigin Premium purchase associated with this forum account. If you are a Premium customer under different account details, please email our help desk using the address on our Contact page and we’ll be happy to investigate your support experience.
I understand that you’ve chosen a different solution for your site and wish you all the best with it.
Best,
Andrew