Home>Support>Missing ‘label’ wording from Contact Form – new issue with recent update

Missing ‘label’ wording from Contact Form – new issue with recent update

Hello, My contact forms are not returning all of the label information as whey did in the past. For example, I used ‘check box’ and in the label field I typed in 1 page worth of legal waiver mumbo jumbo. Then when they checked the box at the very end to say they agree/understand the entire legal wording would be included. So basically, their copy of the email was their copy of the legal document.. Now they just get this… just the fields they typed something into.

Please help,
Thank you!

Now

From:

Full Name:
Pr

Full Name:
Pr

Date:
JANUARY 2,2022

Before:
Full Name:
dtester

IN CONSIDERATION FOR PROGRAMS AND ACTIVITIES of s INC. (Ws) for any purpose, including, but not limited to observation or use of facilities or equipment, or participation in any off-site program affiliated with Ws, the undersigned, for himself or herself and any personal representatives, heirs, and next of kin, hereby acknowledges, agrees and represents that he or she has, or immediately upon entering or participating inspect and carefully consider such premises and facilities or the affiliated program. It is further warranted that such entry into a Ws location for observation or use of any facilities or equipment or participation in such affiliated program constitutes an acknowledgement that such premises and all facilities and equipment thereon and such affiliated program have been inspected and carefully considered and that the undersigned finds and accepts same as being safe and reasonably suited for the purpose of such observation, use or participation.:

IN FURTHER CONSIDERATION OF BEING PERMITTED TO ENTER A WAS LOCATION FOR ANY PURPOSE INCLUDING, BUT NOT LIMITED TO OBSERVATION OR USE OF FACILITIES OR EQUIPMENT, OR PARTICIPATION IN ANY OFF-SITE PROGRAM AFFILIATED WITH WS, THE UNDERSIGNED HEREBY AGREES TO THE FOLLOWING::

1. THE UNDERSIGNED HEREBY RELEASES. WAIVES, DISCHARGES AND CONVENANTS NOT TO SUE Ws and all branches thereof, its directors, officers, employees, and agents (hereinafter referred to a

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  1. 5 days, 14 hours ago Andrew Misplon Hi, I Work Here

    Hi, thanks for reaching out.

    At the moment, I’m not able to replicate the issue. I’ve uploaded a screenshot of my form checkbox label and the email I received.

    https://imgur.com/a/dVrybpA

    Have I tested the correct fields?

  2. 5 days, 13 hours ago Wpacks

    Hi Andrew,
    Thank you for responding. I am not able to see your screenshot. I just see a blank blue screen with a little video ad on it.
    Arlene

    If you navigate to my page:
    https://warriorpacks.ca/registration-zoom/

    Look at step 2 of 3 – every single word would be sent back to me in the email… all of the legal mumbo jumbo wording too. But something is missing – some thing shifted. It’s as if there was a different selection. Every paragraph of the legal disclaimer is set up as ‘checkbox’ with no ‘option’ listed. in the past that would return the wording in the email. but not now.

    Was there a different field type that I used when I created it that you got rid of in early January?

    Thank you,
    Arlene

  3. 5 days, 13 hours ago Wpacks

    As mentioned above. Step 2 for the past few years returned all words back but since January 2022, this is all I get back.
    Now

    From:

    Full Name:
    Pr

    Full Name:
    Pr

    Date:
    JANUARY 2,2022

  4. 5 days, 10 hours ago Andrew Misplon Hi, I Work Here

    Hi Arlene

    Thanks for the update.

    My screenshot link above should be working. I tried it in a few different browsers. Perhaps try another browser if the issue is persisting.

    https://imgur.com/a/dVrybpA

    I can confirm that a checkbox field without an option isn’t included in the admin email. I’m not aware of changes to the Contact Form Widget in any recent Widgets Bundle updates. I’ll investigate further and let you know what I find.

  5. 5 days, 6 hours ago Wpacks

    Hi Andrew,
    I went through our emails and would like to update you on my findings?

    November 7th 2021 the contact form sent me an email with all of the wording
    January 2nd 2022 the contact form sent me an email with none of the wording – just the limited version I showed you above.

    I looked at the coding:
    November 2 2021
    <div id="panel-5120-0-0-0" class="so-panel widget widget_sow-editor panel-first-child" data-index="0" data-style="{"padding":"0px 0px 0px 0px","mob

    Thank you
    Arlene

  6. 3 days, 20 hours ago Andrew Misplon Hi, I Work Here

    Hi Arlene

    Thanks for the feedback.

    We’re currently unable to locate any updates to the Contact Form Widget that would have caused this change. As far as I’m aware, the admin email has never sent a field without a value. I can’t explain why this wasn’t the case for you last year. What you could try is rolling back to a previous Widgets Bundle version and then testing to see if the issue resolves on your site. https://wordpress.org/plugins/wp-rollback/ makes it easy to change to a previous version of any plugin. I’m not sure which Widgets Bundle version you had installed in November of 2021. You can find the changelog at the following URL: https://github.com/siteorigin/so-widgets-bundle/releases.

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