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Layouts cannot be imported

Layouts cannot be imported using the import/export function. The file will be uploaded, but when inserting, nothing will arrive in the pagebuilder.

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  1. 1 year, 3 months ago Alex S
    Hi, I Work Here

    Hi Fred,

    Thanks for getting in touch. I’ve run a few tests and I’ve been able to identify what’s going on. I’ve prepared a fix and you can download it by clicking here.

    Before proceeding, do a backup.

    Navigate to PluginsInstalled Plugins, deactivate Page Builder by SiteOrigin, and then delete it. Scroll to the top of the page and click Add New, Upload Plugin. Upload siteorigin-panels.1.58.11-beta.zip and when prompted, activate it.

    Kind regards,
    Alex

  2. 1 year, 3 months ago Fred

    Thanks Alex for your expert help. It works fine now. Should I take updates to the plugin moving forward? I have the latest version installed on other sites that seem to work ok for now.

  3. 1 year, 3 months ago Andrew Misplon
    Hi, I Work Here

    Hi Fred, thanks for your help and understanding. The fix Alex has sent above will be included in the next Page Builder release.

  4. 1 year, 3 months ago Fred

    Thank you very much for the prenominal work that you folks do!

  5. 1 year, 3 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for your kind reply and support; it’s most appreciated. Please let us know if any follow-up queries arise.

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