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lay-out chaos

Open 6 replies pluginplugin-page-builderquestion
Hans Bindewald
5 years ago · Last reply by Andrew Misplon 5 years ago

Hi

it’s strange: while saving a page the internet connection was interrupted. And now I do not have a standard lay-out anymore. It’s a mix of Page builder and something that looks like the cruel Gutenberg.

I’d like to attache 2 pics just to show the mess. But I do not know how to do it.

Thanks for your support
Hans

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Replies

6
  1. Andrew Misplon Staff 5 years, 2 months ago

    Hi Hans

    Thanks for reaching out.

    When able, please upload your screenshots to imgur.com or Drive/Dropbox and send us the link.

  2. Hans Bindewald 5 years, 2 months ago

    Hi

    sure – here is the link:

    https://www.dropbox.com/sh/hao4uvxgf8ydxef/AAAteNFkOWddjX-NX6b85YEca?dl=0

  3. Andrew Misplon Staff 5 years, 2 months ago

    Thanks. I don’t think I’ve seen an issue quite like this. Does the problem resolve if you temporarily deactivate all plugins not authored by SiteOrigin?

  4. Andrew Misplon Staff 5 years, 2 months ago

    Alternatively, if you’d rather try to diagnose the problem directly, try checking for console errors. Here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. If errors are present they will be in red text. In that event, hover over the file name on the right to reveal the file path.

  5. Hans Bindewald 5 years, 2 months ago

    Hi

    first: no errors are shown.

    it’s the plugin “responsive Lightbox & Gallery”. If I switch it off everything looks normal; But this plugin is the “heart” of the site.

    And by the way – I’ve often used it togehther with the siteorigin pagebuilder without any problems.

    I guess I have to live with this strange backend view.
    Or any other idea?
    HAns

  6. Andrew Misplon Staff 5 years, 2 months ago

    Thanks.

    Activating Responsive Lightbox & Gallery doesn’t cause an issue in my local install.

    * Is there a gallery or lightbox in use on the specific page in question?
    * Does the issue persist if you temporarily deactivate all plugins except for Page Builder and Responsive Lightbox & Gallery?

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