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Incorrect error message

Resolved 1 reply premiumthemetheme-vantage
jmccar01
11 years ago · Last reply by Andrew Misplon 11 years ago

Getting the error message: There was a problem contacting our validation servers. Please try again later, or upgrade manually using the ZIP file we sent you after typing in incorrect validation key.

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  1. Andrew Misplon Staff 11 years, 10 months ago

    Hi John

    Please try in a bit and see if the issue continues. It usually means there is something on your hosting side that is blocking our attempt to update. If that fails you can retrieve your download link from here: https://siteorigin.com/orders/ and update manually: https://siteorigin.com/basics/updating-theme-from-zip/

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