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image widget

Hi,
I’m having trouble adding an image in Page Builder. When I add a widget for an image, I select the image from the media and save everything, so after saving the image is not on the page and it disappears from the widget.
Thank you for your help.
George

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  1. 1 month, 6 days ago Andrew Misplon Hi, I Work Here

    Hi George

    Thanks for reaching out.

    Try to find a working baseline. If you temporarily deactivate all plugins that aren’t authored by SiteOrigin, does the issue persist?

  2. 1 month, 2 days ago George Tester

    Hi,
    Thank you for your reply. Temporarily disabling all plugins helped. Images could be inserted into plugins and not deleted.
    Thank you for your help.
    George

  3. 1 month, 2 days ago Andrew Misplon Hi, I Work Here

    Thanks for the update. To find the conflict you could try reactivating your plugins one by one, after each activation, check for the issue. I’ve listed the complete steps for the test below. Let us know how it goes :)


    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

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