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I Paid for vantage premium about $15 I think. after few days,

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Thiru Nathan
11 years ago · Last reply by Andrew Misplon 11 years ago

I could not customize in the customize section, is not allowing me to edit all the sections. How could I customize my website? I had paid for you already. I couldn’t see some features as well now.

Vantage Premium not working!

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Replies

5
  1. Andrew Misplon Staff 11 years, 6 months ago

    Hi Thiru

    Thanks for running Vantage Premium.

    Please head to Appearance > Themes and ensure your screenshot says Vantage Premium. If it does not then it’s possible your upgrade hasn’t been activated. If that is the case then head to Appearance > Premium Upgrade: Already Paid? (top right), insert your order number and follow the prompts to complete your upgrade.

    If you have already upgraded but the Customizer isn’t behaving as expected it might be worth temporarily de-activating all non-SiteOrigin plugins and re-checking the problem. This will let you know if you have a plugin conflict.

  2. Celebration Ferguson 11 years, 6 months ago

    Hello,

    I am having the same problem. I paid for Vantage Premium and cannot access any of the features under Appearance->Customize. I checked Appearance->Themes and yes, it does indeed say Vantage Premium. I also deactivated all non-SiteOrigin plugins, but this did not fix the problem, so it is not a plugin conflict.

    Please help!

    • Andrew Misplon Staff 11 years, 6 months ago

      Hi Celebration

      Thanks for upgrading; sorry to hear about this hassle. Please try re-installing. You’ll find the download link for your theme ZIP file contained in the order confirmation email you received after upgrading. Use that ZIP file in conjunction with these instructions: https://siteorigin.com/basics/updating-theme-from-zip/ to re-install.

  3. allanwq 11 years, 3 months ago

    I also have the same problem. In my case I paid $10 for the Premium then it takes out on my Paypal account then after it says “Order not found” or something! Please advice, thanks

    • Andrew Misplon Staff 11 years, 3 months ago

      Hi allanwq

      Apologies for the hassle. Please drop us a mail on [email protected]. We’ll be with you ASAP, we’re at GMT+2.

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