Home>Support>I Paid for vantage premium about $15 I think. after few days,

I Paid for vantage premium about $15 I think. after few days,

By Thiru Nathan, 10 years ago. Last reply by Andrew Misplon, 10 years ago.
Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].

I could not customize in the customize section, is not allowing me to edit all the sections. How could I customize my website? I had paid for you already. I couldn’t see some features as well now.

Vantage Premium not working!

Footer Background Image
Page Background Image

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 10 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Hi Thiru

    Thanks for running Vantage Premium.

    Please head to Appearance > Themes and ensure your screenshot says Vantage Premium. If it does not then it’s possible your upgrade hasn’t been activated. If that is the case then head to Appearance > Premium Upgrade: Already Paid? (top right), insert your order number and follow the prompts to complete your upgrade.

    If you have already upgraded but the Customizer isn’t behaving as expected it might be worth temporarily de-activating all non-SiteOrigin plugins and re-checking the problem. This will let you know if you have a plugin conflict.

  2. 10 years, 10 months ago Celebration Ferguson

    Hello,

    I am having the same problem. I paid for Vantage Premium and cannot access any of the features under Appearance->Customize. I checked Appearance->Themes and yes, it does indeed say Vantage Premium. I also deactivated all non-SiteOrigin plugins, but this did not fix the problem, so it is not a plugin conflict.

    Please help!

    • 10 years, 10 months ago Andrew Misplon
      Hi, I Work Here

      Hi Celebration

      Thanks for upgrading; sorry to hear about this hassle. Please try re-installing. You’ll find the download link for your theme ZIP file contained in the order confirmation email you received after upgrading. Use that ZIP file in conjunction with these instructions: https://siteorigin.com/basics/updating-theme-from-zip/ to re-install.

  3. 10 years, 7 months ago allanwq

    I also have the same problem. In my case I paid $10 for the Premium then it takes out on my Paypal account then after it says “Order not found” or something! Please advice, thanks

    • 10 years, 7 months ago Andrew Misplon
      Hi, I Work Here

      Hi allanwq

      Apologies for the hassle. Please drop us a mail on [email protected]. We’ll be with you ASAP, we’re at GMT+2.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More