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Hero widget edit error

Open 5 replies technicalthemetheme-vantage
mattfr
5 years ago · Last reply by Andrew Misplon 5 years ago

I’ve just installed the Vantage theme on a new site using the demo pack. When trying to edit the Hero widget on the homepage it just keeps going to a white blank page with the date and time in the top corner.

I’ve also had this problem on another site I run using one of your themes I think.

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Replies

5
  1. mattfr 5 years, 3 months ago

    Even if I create a new section using the Hero widget and save it, once I go back to edit the widget I get the same problem – it tries to open the widget and then goes to a blank white screen with the date and time in top right corner.

  2. mattfr 5 years, 3 months ago

    On testing I have found that it is the Wordfence Security Plugin that is causing this problem, which is not restricted to the Hero widget but does seem to happen sporadically.

    Is this a known issue and is there a work around given that Wordfence is a must have plugin for me?

  3. Andrew Misplon Staff 5 years, 3 months ago

    Hi Matt

    Thanks for reaching out. Please, see Thread: Date appearing when trying to edit widgets in Page Builder for more on training WordFence.

  4. mattfr 5 years, 2 months ago

    Thanks Andrew. That seems to have sorted things. Thanks for your help – I had searched support for ‘wordfence’ but hadn’t come across that thread.

  5. Andrew Misplon Staff 5 years, 2 months ago

    Super, glad to hear you’re making progress :) Thanks for the update.

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