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Hi
I am trying to make a hero image on my home page with a button, everytime i try the image and button do not show at all or are super short in height could anybody help with this asap please
Hi Bem1992
Sorry for the delay.
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
Private Snippet
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and Private Snippet for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
Hi Bem1992,
Thank you. Please be aware that your replies are public so please do not post any private or sensitive information.
Hi Bem1992,
Would it be okay if I create a backup of your website for local testing? This will specifically allow me to make code level changes without it affecting your website any more than it already has.
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Hi Alex
Yes you may create a backup
Hi Bem,
Thanks. I’ve reinstalled the SiteOrigin Widgets Bundle and it’s now working without issue. Can you please confirm?
Yes it works now, I can change the height without problem, could you tell me what the problem was
Hi Bem,
We’re not 100% sure. We suspect it was as a result of an incomplete plugin installation. Update and installation issues can happen in WordPress and while very regrettable, they’re sadly not something we can personally avoid/account for.