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Google Maps Wisget Not Displaying Map

By Chris Hannon, 3 years ago. Last reply by Alex S, 3 years ago.

I am designing a website for a client. The URL is latitude504.com/waldrop. I am using the Siteorigin Corp theme. I have inserted the Let’s Chat layout into the Contact page, to which I have added a row that I copied from the Contact Design layout. I have visited the Google Maps Platform and have generated an API key, which I have pasted into the appropriate field in the Siteorigin Google Maps widget. To the best of my knowledge, I have follwoed all of the steps in this process corectly, but I still can’t get the map to display. I would welcome any ideas on how to resolve this issue.

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  1. 3 years, 8 months ago Alex S Hi, I Work Here

    Hi Chris,

    It looks like you’ve managed to resolve this issue – I’m able to see the map without issue. Is this issue still occurring for you? If so, are you able to replicate this issue in a different browser and/or computer?

  2. 3 years, 8 months ago Chris Hannon

    Alex:

    First of all, thank you for your reply.

    The issue is still occuring for me. All that I see, in the space where the map should be displaying, is the white background. I also tried navigating to the site in a Firefox incognito window and I also visited the site in Chrome. The results were the same, blank white background where the map should be.

    I am using the same widget in another site I am working on, latitude504.com/imskewed, and I am getting the same results. Oddly enough, on a couple of occasions with this site, latitude504.com/imskewed, I got a pop-up message stating something to the effect “This Google map cannot be displayed.” and then the widget area would display an opaque overlay with a message to the effect “For Developers” (or something like that).

    I am perplexed to say the least. I hope that you can suggest a solution, because this feature is crucial to both clients. I would be happy to send you the login credntials, if that would help.

  3. 3 years, 8 months ago Alex S Hi, I Work Here

    Hi Chris,

    I had another look at the originally linked website and I’m now seeing the error message you highlighted. Google is reporting the following: You have exceeded your request quota for this API. I don’t think you would be using this API anywhere else so I suspect you may be experiencing a plugin conflict. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    I’m unable to see the map on latitude504.com/imskewed/contact. Google is reporting that the API Project has been deleted.

  4. 3 years, 8 months ago Chris Hannon

    Alex:

    Thank you for your continued efforts to help me resolve this!

    I will do as you have recommended and will let you know what the results are.

    Chris

  5. 3 years, 8 months ago Chris Hannon

    Alex:

    I apologize for not updating you on my efforts, sooner, but I have been attending to other, more pressing matters.

    It doesn’t seem to be a plugin conflict. I deactivated all of the plugins, except for Sitebuilder and Siteorigin Widgets Bundle, but the map did not display at all. The area of the Contact page where the map should be simply displayed the whote background. Thus, I saw no reason to re-activate the plugins, one-by-one. In addition, the site is on standard Cpanel hosting account (GoDaddy, so it is not possible to clear the site’s cache (only possible in Managed WordPress) and, since I am working in a Firefox incognito window, there is no browser cache to clear.

    As far as I know, I am not using the same API on more than one site and I have the billing info set up.

    Also, the widget area intermittently displays the map, but with an overlay and the text “for development purposes only,” as well as an error pop-up that states “This page cannot load Google Maps correctly.” I can provide a screenshot of these messages, if necessary.

    I have even tried upgrading my hosting account’s PHP level from 5.6 to 7.0.

    Any additional recommendations, from anyone who might be reading this, would be appreciated.

  6. 3 years, 8 months ago Alex S Hi, I Work Here

    Hi Chris,

    Would it be possible for you to send me an export for the page that contains the SiteOrigin Google Maps widget? To do this please open up the linked page in the editor and click the Layout button in the Page Builder toolbar. Then click import/export and then click download. Please upload the export to a 3rd party file hosting site such as teknik.io.

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