This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Font change no longer working

Open 9 replies premiumthemetheme-vantage
ted
11 years ago · Last reply by Andrew Misplon 11 years ago

For some reason I can’t change the font anymore using the drop down menus. It is currently set to the sans serif Muli, but it shows as a standard serif font.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

9
  1. Andrew Misplon Staff 11 years, 10 months ago

    Hi ted

    Thanks for running Vantage.

    Please try a few troubleshooting steps to resolve:

    1. Dashboard > Updates: ensure everything is updated that has a pending update.

    2. Temporarily de-activate all non-SiteOrigin plugins. Do this at once. The full steps are outlined here: https://siteorigin.com/troubleshooting/identifying-plugin-conflicts/.

    3. If you’re running a child theme, re-test with the parent theme activated.

    4. If you’re using Custom CSS, temporarily remove your selectors and re-test.

    5. If you’ve edited style.css or other theme files (this isn’t ideal), consider re-installing the theme.

  2. ted 11 years, 10 months ago

    Thanks Andrew.

    There were no pending updates, I tried disabling plugins, I have no child themes, and I tried removing the custom CSS. I also just tried deleting the theme and re-installing it.

    I can change fonts to Lucida, Georgia and Courier, but none of the rest.

    This problem originally occurred in only IE. I tried getting around it by installing a Google Fonts plugin. After that, the problem has been in all browsers. I uninstalled that plugin immediately, but perhaps there’s some relic of this plugin lingering somewhere?

    After trying all this, I saw your post here: https://siteorigin.com/thread/google-web-fonts-not-working/
    I did find advanced-cache.php , and I deleted it. Perhaps this is what caused my original problem.

  3. Andrew Misplon Staff 11 years, 10 months ago

    Thanks for the feedback. Please send through a link to your site and I’ll take a look.

  4. ted 11 years, 10 months ago

    http://build.autoflame.org/

  5. Andrew Misplon Staff 11 years, 10 months ago

    Can you now please set your font to the desired font in the Customizer and let me know when that’s done.

  6. ted 11 years, 10 months ago

    Done

  7. Andrew Misplon Staff 11 years, 10 months ago

    Your font is now rendering as Muli on my side. If it’s not doing so on your side, please try clearing your browsers cache or test in Incognito/Private Browsing mode.

  8. ted 11 years, 10 months ago

    Hmm. I tried on Chrome, IE and FF, and with incognito. Cleared cache too. Couldn’t see it working on my end. I’m reverting back to Lucida until I can figure out what happened.

    Thanks for your help. I’ll revisit this later when I have more time.

  9. Andrew Misplon Staff 11 years, 10 months ago

    Mmm that’s strange for sure. Ok, drop us a line when you get a chance to look into this again and we can try to do some more troubleshooting together.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread