This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Font change no longer working

Open 9 replies premiumthemetheme-vantage
ted
11 years ago · Last reply by Andrew Misplon 11 years ago

For some reason I can’t change the font anymore using the drop down menus. It is currently set to the sans serif Muli, but it shows as a standard serif font.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

9
  1. Andrew Misplon Staff 11 years, 6 months ago

    Hi ted

    Thanks for running Vantage.

    Please try a few troubleshooting steps to resolve:

    1. Dashboard > Updates: ensure everything is updated that has a pending update.

    2. Temporarily de-activate all non-SiteOrigin plugins. Do this at once. The full steps are outlined here: https://siteorigin.com/troubleshooting/identifying-plugin-conflicts/.

    3. If you’re running a child theme, re-test with the parent theme activated.

    4. If you’re using Custom CSS, temporarily remove your selectors and re-test.

    5. If you’ve edited style.css or other theme files (this isn’t ideal), consider re-installing the theme.

  2. ted 11 years, 6 months ago

    Thanks Andrew.

    There were no pending updates, I tried disabling plugins, I have no child themes, and I tried removing the custom CSS. I also just tried deleting the theme and re-installing it.

    I can change fonts to Lucida, Georgia and Courier, but none of the rest.

    This problem originally occurred in only IE. I tried getting around it by installing a Google Fonts plugin. After that, the problem has been in all browsers. I uninstalled that plugin immediately, but perhaps there’s some relic of this plugin lingering somewhere?

    After trying all this, I saw your post here: https://siteorigin.com/thread/google-web-fonts-not-working/
    I did find advanced-cache.php , and I deleted it. Perhaps this is what caused my original problem.

  3. Andrew Misplon Staff 11 years, 6 months ago

    Thanks for the feedback. Please send through a link to your site and I’ll take a look.

  4. ted 11 years, 6 months ago

    http://build.autoflame.org/

  5. Andrew Misplon Staff 11 years, 6 months ago

    Can you now please set your font to the desired font in the Customizer and let me know when that’s done.

  6. ted 11 years, 6 months ago

    Done

  7. Andrew Misplon Staff 11 years, 6 months ago

    Your font is now rendering as Muli on my side. If it’s not doing so on your side, please try clearing your browsers cache or test in Incognito/Private Browsing mode.

  8. ted 11 years, 6 months ago

    Hmm. I tried on Chrome, IE and FF, and with incognito. Cleared cache too. Couldn’t see it working on my end. I’m reverting back to Lucida until I can figure out what happened.

    Thanks for your help. I’ll revisit this later when I have more time.

  9. Andrew Misplon Staff 11 years, 6 months ago

    Mmm that’s strange for sure. Ok, drop us a line when you get a chance to look into this again and we can try to do some more troubleshooting together.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread