Home>Support>Error with Home Page: Cannot Be Edited

Error with Home Page: Cannot Be Edited

By ChinoChinako, 4 years ago. Last reply by Andrew Misplon, 4 years ago.
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Hello!

I’ve been dealing with an issue on my home page which will not let me edit it. I recently discovered that the issue is within SiteOrigin Widgets Bundle which I am using with my Bento theme. When deactivated, I am able to access the widget blocks, but most of them are SiteOrigin and will say, Missing Widget, and give me the name of the widget that is now missing due to the deactivation of the plugin.

The issue is when the plugin is activated. When I go to edit my home page, I end up getting the following error with no access to the widget blocks at all: This block has encountered an error and cannot be previewed. I do not get this same message on my other pages, but a few pages are giving me the following error, This block contains unexpected or invalid content, which I’m guessing is related.

I need access to my pages to make edits and adjustments to the widget SiteOrigin blocks. Is this a known issue and is there a fix for this? Thank you for your time!

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  1. 4 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi Chino

    Thanks for reaching out.

    When the issue occurs, are there any errors in red text in the browser console? Here is how you can check https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

  2. 4 years, 9 months ago ChinoChinako

    Hi Andrew!

    Yes, I am seeing errors and warnings. I took a screenshot but I can’t find a place to upload/attach it here. Here is the text I’m seeing:

    ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
    g @ ?v=2.0:6
    T @ ?v=2.0:6
    j @ ?v=2.0:6

    deprecated.min.js:2 wp.editor.BlockControls is deprecated. Please use wp.blockEditor.BlockControls instead.

    post.php?post=409&action=edit:1 [DOM] Found 2 elements with non-unique id #_wpnonce: (More info: https://goo.gl/9p2vKq) ​ ​
    react-dom.min.js:103 TypeError: Cannot read property ‘slickSetOption’ of undefined

    2?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
    g @ ?v=2.0:6
    T @ ?v=2.0:6
    j @ ?v=2.0:6

    Thanks for your help!
    – Jeannette/Chino

  3. 4 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the update. I’m not immediately sure what might be causing the above 403 errors. If possible, please, run a quick baseline test. Does the issue persist if you temporarily switch to the Twenty Twenty theme and temporarily deactivate all plugins not authored by SiteOrigin?

  4. 4 years, 9 months ago ChinoChinako

    Andrew,

    I’ve switched to Twenty Twenty theme and deactivated all plugins except SiteOrigin ones. I am still seeing the error message on my home page edit screen (This block has encountered an error and cannot be previewed.) along with several new warnings and red flags:

    deprecated.min.js?ver=99b042a92d284c1276e553789c674cab:2 wp.editor.BlockControls is deprecated. Please use wp.blockEditor.BlockControls instead.
    c @ deprecated.min.js?ver=99b042a92d284c1276e553789c674cab:2
    (anonymous) @ editor.min.js?ver=1b4e724c353c8156e7987cc825fcf6d6:12
    je @ react-dom.min.js?ver=16.9.0:78
    Rg @ react-dom.min.js?ver=16.9.0:87
    ph @ react-dom.min.js?ver=16.9.0:218
    lh @ react-dom.min.js?ver=16.9.0:126
    O @ react-dom.min.js?ver=16.9.0:121
    ze @ react-dom.min.js?ver=16.9.0:118
    (anonymous) @ react-dom.min.js?ver=16.9.0:53
    unstable_runWithPriority @ react.min.js?ver=16.9.0:26
    Ma @ react-dom.min.js?ver=16.9.0:52
    mg @ react-dom.min.js?ver=16.9.0:52
    V @ react-dom.min.js?ver=16.9.0:52
    Sb @ react-dom.min.js?ver=16.9.0:213
    Mg @ react-dom.min.js?ver=16.9.0:85
    e @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    o @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    p @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    dispatch @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    n @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.any @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    Promise.then (async)
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    c @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    t @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.iterator @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.any @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    n @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.any @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    n @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    c @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    t @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ editor.min.js?ver=1b4e724c353c8156e7987cc825fcf6d6:7
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    r @ editor.min.js?ver=1b4e724c353c8156e7987cc825fcf6d6:12
    Ag @ react-dom.min.js?ver=16.9.0:63
    Vg @ react-dom.min.js?ver=16.9.0:89
    ph @ react-dom.min.js?ver=16.9.0:217
    lh @ react-dom.min.js?ver=16.9.0:126
    O @ react-dom.min.js?ver=16.9.0:121
    ze @ react-dom.min.js?ver=16.9.0:118
    (anonymous) @ react-dom.min.js?ver=16.9.0:53
    unstable_runWithPriority @ react.min.js?ver=16.9.0:26
    Ma @ react-dom.min.js?ver=16.9.0:52
    mg @ react-dom.min.js?ver=16.9.0:52
    V @ react-dom.min.js?ver=16.9.0:52
    Sb @ react-dom.min.js?ver=16.9.0:213
    Mg @ react-dom.min.js?ver=16.9.0:85
    e @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    o @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    p @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    dispatch @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    n @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    Promise.then (async)
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.any @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.any @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    n @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.any @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    Promise.then (async)
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    c @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    t @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.iterator @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    c @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    t @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.iterator @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    c @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    t @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    tryCatch @ wp-polyfill.min.js?ver=7.4.4:1
    invoke @ wp-polyfill.min.js?ver=7.4.4:1
    t. @ wp-polyfill.min.js?ver=7.4.4:1
    n @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    c @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    ee @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    Z @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    tryCatch @ wp-polyfill.min.js?ver=7.4.4:1
    invoke @ wp-polyfill.min.js?ver=7.4.4:1
    t. @ wp-polyfill.min.js?ver=7.4.4:1
    n @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    c @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    s @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    a @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    u @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ edit-post.min.js?ver=c2b76a0494382d835bb3dbd6b0e2c934:7
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    Fe @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    je @ react-dom.min.js?ver=16.9.0:78
    ph @ react-dom.min.js?ver=16.9.0:215
    lh @ react-dom.min.js?ver=16.9.0:126
    O @ react-dom.min.js?ver=16.9.0:121
    Sb @ react-dom.min.js?ver=16.9.0:213
    wh @ react-dom.min.js?ver=16.9.0:160
    fd @ react-dom.min.js?ver=16.9.0:160
    (anonymous) @ react-dom.min.js?ver=16.9.0:163
    kh @ react-dom.min.js?ver=16.9.0:119
    id @ react-dom.min.js?ver=16.9.0:163
    render @ react-dom.min.js?ver=16.9.0:228
    pi @ edit-post.min.js?ver=c2b76a0494382d835bb3dbd6b0e2c934:7
    (anonymous) @ post.php?post=409&action=edit:3840
    Show 134 more frames
    post.php?post=409&action=edit:1 [DOM] Found 2 elements with non-unique id #_wpnonce: (More info: https://goo.gl/9p2vKq) input#_wpnonce input#_wpnonce
    react-dom.min.js?ver=16.9.0:103 TypeError: Cannot read property ‘slickSetOption’ of undefined
    at n.fn.init.i.fn.slick (slick.min.js?ver=1.8.1:1)
    at HTMLDivElement. (carousel.min.js?ver=1.17.8:1)
    at Function.each (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.1:2)
    at n.fn.init.each (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.1:2)
    at carousel.min.js?ver=1.17.8:1
    at dispatch (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.1:3)
    at r.handle (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.1:3)
    at Object.trigger (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.1:3)
    at load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.1:3
    at Function.each (load-scripts.php?c=0&load[chunk_0]=jquery-core,utils&ver=5.5.1:2)

  5. 4 years, 9 months ago ChinoChinako

    (As a reference, I left Page Builder by SiteOrigin and SiteOrigin Widgets Bundle as my active plugins in the test above.)

  6. 4 years, 9 months ago Alex S
    Hi, I Work Here

    Hi Chino,

    Thank you for running that test. Those are some strange results that.

    Can you please send us a copy of your page? This will allow me to compare the resutls we get when using your layout to what you’re getting. You can do this by opening the page you’re working on in the editor. Go over to the Top Right and click the three vertical dots. Go down to Code Editor menu item and click it. You’ll now see the markup of your page. Please copy that and create a Pastebin and add that code- this will any formatting potentially changing it. Please reply with a link to your Pastebin.

    Kind regards,
    Alex

  7. 4 years, 9 months ago ChinoChinako

    Pastebin (what an easy site to use!): https://pastebin.com/7xuiwRwd

  8. 4 years, 9 months ago Alex S
    Hi, I Work Here

    Hi Chino,

    I’ve run a few tests using the provided layout and I’m unable to replicate this issue. Please try opening your home page while all other plugins are disabled and a default theme is in use. Then click the Three Vertical Dots next to the block error message. Click Attempt Block Recovery and then make any change to the SiteOirgin Layout – for example, try adding an archives widget. Save the page and then reload. Is the Block Ediitable now? If so, please revert the change you made. Re-enable all previously activated plugins and re-activate the theme you were using.

    Kind regards,
    Alex

  9. 4 years, 9 months ago ChinoChinako

    Hi Alex,

    By “default theme” do you mean Twenty Twenty? And to clarify I should disable all plugins EXCEPT SiteOrigin ones for this test, correct?

    Thanks,
    Jeannette/Chino

  10. 4 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi, yes, by default theme we mean Twenty Twenty or any of the official theme releases (Twenty Nineteen and others before that). Correct, temporarily deactivate all plugins except for those authored by SiteOrigin for this test. Sorry for the confusion.

  11. 4 years, 9 months ago ChinoChinako

    Hello,

    While temporarily running the Twenty Twenty theme and only SiteOrigin plugins, I don’t see that option (Attempt Block Recovery) in the dropdown when I click on the block error message then click the three vertical dots that appear. I have the following choices:

    Hide Block Settings
    Copy
    Duplicate
    Insert Before
    Insert After
    Move To
    Add Reusable Blocks
    Group
    Remove Block

  12. 4 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for trying, here is a screenshot of the recovery link we’re looking for https://imgur.com/a/hOuiAKZ.

  13. 4 years, 9 months ago ChinoChinako

    Hi again,

    I’ve tried clicking on everything, but I am not getting any popups that have the options you are requesting. Maybe this is a fatal error? Is there another way to circumvent this issue?

    https://drive.google.com/file/d/1ZHUw8bVKBfQyTycLzhDUowR_fD6yZEjE/view?usp=sharing

  14. 4 years, 9 months ago ChinoChinako

    That link seems to be loading very slowly, my apologies. Here is a faster one:

    https://drive.google.com/file/d/1WIXDL9nhML7LPKf4Lx5FzW9Q0GDj_MFr/view?usp=sharing

  15. 4 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the screenshot. We’ve been able to recreate the issue on one computer. It appears to be related to the Carousel widget. We’re working on the problem and will update you ASAP.

  16. 4 years, 9 months ago ChinoChinako

    Oh gosh this is fantastic news! I could cry with joy! I hope the issue can be resolved so that I can access my home page editor again. Thank you (and the team) for your patience and knowledge with getting this issue sorted. I truly appreciate your time and effort.

    – Jeannette/Chino

  17. 4 years, 9 months ago Alex S
    Hi, I Work Here

    Hi Chino,

    We’ve prepared a build that should avoid this issue for you until a proper fix has been finished. Please open your website and navigate to Pluginsinstalled Plugins. Deactivate SiteOrigin Widgets Bundle and then delete it. Scroll to the top of the page and click Add New. Click Upload Plugin and upload this build. When prompted, activate SiteOrigin Widgets Bundle.

    Kind regards,
    Alex

  18. 4 years, 9 months ago ChinoChinako

    IT WORKED! Thank you SO MUCH! Thanks to your team working hard on a fix for this really important issue, and for being patient with me while we worked together to get to the root of the problem. I cannot thank you all enough!

    Please have a wonderful day!

    – Jeannette/Chino

  19. 4 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi Jeannette/Chino

    Thanks for hanging in there with us and helping with feedback and testing, it’s most appreciated. This fix will also be included in the next formal release of the Widgets Bundle.

    As questions arise in the future, please, let us know.

    All the best with your website.

  20. 4 years, 9 months ago ChinoChinako

    Perfect, I’ll let people know. Thanks again–you can mark this thread as completed.

    – Jeannette/Chino

  21. 4 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Thanks, will do. Cheers for now :)

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