Home>Support>Error Site Import

Error Site Import

By Jessica Parra Bueno, 5 years ago. Last reply by Andrew Misplon, 5 years ago.
Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].

Hello,
I was installing Site Import and it left my wordpress account and now it won’t let me access or send me the password again.
Thank you!

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 5 years, 2 months ago Alex S
    Hi, I Work Here

    Hi Jessica,

    Unfortunately, this is a sign that the SiteOrigin Importer has failed on your website. To regain access you’ll need to reset your password. Please open WP Admin on your website and click the Forgotten Password link. Input your account email and follow the prompts.

    Kind regards,
    Alex

  2. 5 years, 1 month ago Jessica Parra Bueno

    Thanks, my provider solved the problem, it was my fault, sorry

  3. 5 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Super, glad to hear you’re making progress, thanks for the update.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More