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Customizer does not load (SiteOrigin Corp)

Hello guys,

first of all thanks for your great work. I really like PageBuilder and your themes. They are really awesome!!
Today I started to work on a WordPress multi-site and wanted to use your Corp theme. But when I am going to start the customizer it does not load completely. It only shows the title of the website on the left column. The website is not loaded and also the single subitems. I tried out TwentySeventeen – everything works well.
I tried it also with an other single site website. I installed Corp and started the customizer. Well, what should I say: same problem on a single site.
I am using version 1.2
Thanks for your help.
Regards
Max

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  1. 4 years, 4 months ago Alex S Hi, I Work Here

    Hi,

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If that doesn’t help, can you please open the customizer and send me the contents of your console? Please refer to this guide on how to access your browser console.

  2. 4 years, 4 months ago [email protected]

    Hello Alex,

    I tried the steps you described. It is really a conflict with a plugin. Unfortunately your own PageBuilder is causing the issue. I disabled it and everything works fine.
    Regards
    Max

  3. 4 years, 4 months ago Alex S Hi, I Work Here

    Hi Max,

    Unfortunately, as we haven’t been able to replicate this issue and no one else has reported this issue, it’s very unlikely the theme is conflicting with SiteOrigin Page Builder. Also, Corp is created specifically with SiteOrigin Page Builder compatibility in mind.

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  4. 4 years, 4 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

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