Home>Support>Critical Error with Page Builder Upgrade

Critical Error with Page Builder Upgrade

Hi, I’ve just upgraded to Version 2.18.4 but I’m getting a critical error on my wordpress site.

See message below. If anyone can help that would e great

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Page Builder by SiteOrigin.

First, visit your website (http://www.littleoakspreschool.co.nz/) and check for any visible issues. Next, visit the page where the error was caught (http://www.littleoakspreschool.co.nz/wp-admin/customize.php?return=%2Fwp-admin%2Fpost.php%3Fpost%3D39%26action%3Dedit) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.


To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.1.1
Active theme: Create-child (version 1.1.3)
Current plugin: Page Builder by SiteOrigin (version 2.18.4)
PHP version 7.4.25

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 10 months, 6 days ago Andrew Misplon Hi, I Work Here

    Hi Emma

    Thanks for getting in touch. You can perhaps try re-installing Page Builder; it’s possible your update was interrupted, and only some of the files loaded.

    Alternatively, if you’re able to enable WP_DEBUG in your WordPress wp-config.php file you can get the error details:


Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More