Home>Support>Corp-Theme Error in Woocommerce checkout

Corp-Theme Error in Woocommerce checkout

Hallo guys!

First thx for the nice free Corp-theme! I use it for a Business Webshop. But since the latest Update i get a “Internal Server Error” message every time i choose any other option than PayPal as payment. (BACS = Error, real bad in Germany!)

The Woocommerce checkout site works perfectly with fx. the 2016-WP Theme and the Bento-Theme with the same “SiteOrigin-Builder” sites as my Corp-Theme. Corp also worked perfect before! What is wrong here?? Can you please help me?

The Website Status:
`
### WordPress Environment ###

Home URL: https://messehusum-catering.de
Site URL: https://messehusum-catering.de
WC Version: 3.5.1
Log Directory Writable: ✔
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.37 (Unix)
PHP Version: 7.2.10
PHP Post Max Size: 76 MB
PHP Time Limit: 120
PHP Max Input Vars: 4000
cURL Version: 7.50.3
OpenSSL/1.0.2j

SUHOSIN Installed: –
MySQL Version: 5.6.41-log
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.5.1
WC Database Prefix: wp_
Datenbank-Gesamtgröße: 24.21MB
Datenbank-Datengröße: 22.55MB
Datenbank-Indexgröße: 1.66MB
wp_woocommerce_sessions: Daten: 0.06MB + Index: 0.02MB
wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Daten: 0.06MB + Index: 0.03MB
wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB
wp_commentmeta: Daten: 0.02MB + Index: 0.03MB
wp_comments: Daten: 0.02MB + Index: 0.09MB
wp_links: Daten: 0.02MB + Index: 0.02MB
wp_options: Daten: 3.03MB + Index: 0.14MB
wp_postmeta: Daten: 8.47MB + Index: 0.52MB
wp_posts: Daten: 10.31MB + Index: 0.22MB
wp_termmeta: Daten: 0.02MB + Index: 0.03MB
wp_terms: Daten: 0.02MB + Index: 0.03MB
wp_term_relationships: Daten: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB
wp_tinvwl_items: Daten: 0.02MB + Index: 0.00MB
wp_tinvwl_lists: Daten: 0.02MB + Index: 0.00MB
wp_uji_counter: Daten: 0.02MB + Index: 0.02MB
wp_uji_subscriptions: Daten: 0.02MB + Index: 0.00MB
wp_usermeta: Daten: 0.06MB + Index: 0.03MB
wp_users: Daten: 0.02MB + Index: 0.05MB
wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB
wp_yoast_seo_links: Daten: 0.02MB + Index: 0.02MB
wp_yoast_seo_meta: Daten: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 184
custom_css: 2
customize_changeset: 33
elementor_library: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
mt-payments: 3
nav_menu_item: 19
oceanwp_library: 1
page: 29
post: 10
product: 13
revision: 454
shop_order: 28
ticket-meta-fieldset: 1
tribe_events: 6
tribe_organizer: 1
tribe_venue: 1
tribe_wooticket: 80
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

Child Theme Configurator: von Lilaea Media – 2.3.0.4
Contact Form 7: von Takayuki Miyoshi – 5.0.5
Easy Smooth Scroll Links: von pandasilk – 2.1.1
EU Cookie Law: von Alex Moss
Marco Milesi
Peadig
Shane Jones – 3.0.5

Event Tickets Plus: von Modern Tribe
Inc. – 4.8.3

Event Tickets: von Modern Tribe
Inc. – 4.8.4

Imsanity: von Exactly WWW – 2.4.1
Jetpack von WordPress.com: von Automattic – 6.7
Maintenance: von fruitfulcode – 3.6.1
My WP Translate: von MyThemeShop – 1.0.8
Really Simple SSL: von Rogier Lankhorst
Mark Wolters – 3.1.2

Shariff Wrapper: von Jan-Peter Lambeck & 3UU – 4.5.2
Page Builder by SiteOrigin: von SiteOrigin – 2.9.2
SiteOrigin CSS: von SiteOrigin – 1.2.3
SiteOrigin Widgets Bundle: von SiteOrigin – 1.13.2
The Events Calendar: von Modern Tribe
Inc. – 4.6.26

Uji Countdown: von Wpmanage.com – 2.0.8
User Role Editor: von Vladimir Garagulya – 4.47
German Market: von MarketPress – 3.8
WooCommerce: von Automattic – 3.5.1
Yoast SEO: von Team Yoast – 9.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop-Basis: #252 – /shop/
Warenkorb: #253 – /cart/
Kasse: #254 – /checkout/
Mein Konto: #10 – /my-account/
Allgemeine Geschäftsbedingungen: #489 – /allgemeine_geschaeftsbedingungen/

### Theme ###

Name: XCW Corp Child
Version: 1.9.1541032046
Child Theme: ✔
Parent Theme Name: SiteOrigin Corp
Parent Theme Version: 1.9.1
Parent Theme Author URL: https://siteorigin.com/
WooCommerce Support: ✔

### Templates ###

Overrides: siteorigin-corp/woocommerce/checkout/form-checkout.php
siteorigin-corp-child/woocommerce/emails/admin-new-order.php
siteorigin-corp-child/woocommerce/emails/customer-on-hold-order.php
siteorigin-corp/woocommerce/myaccount/form-edit-account.php
siteorigin-corp/woocommerce/product-searchform.php
siteorigin-corp/woocommerce/single-product/tabs/additional-information.php
siteorigin-corp/woocommerce/single-product/up-sells.php

Thanks in advance,

Henrik

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  1. 3 years, 6 months ago Andrew Misplon Hi, I Work Here

    Hi Henrik

    Sorry to hear about the hassle. At the moment, I’m unable to replicate the problem. Does the error persist when testing with the Corp parent theme, not the child theme? If it does, please could you try and download your PHP error log, it’s usually in the root folder on your server. You can access your server via FTP or Hosting File Manager. If that isn’t possible, hosting support can usually send it to you. Thanks.

  2. 3 years, 5 months ago xconsult

    Thx. dear Andrew,

    I’ve done a lot of testing and optimizations, with plugins off/on, and even change to the Polestar-Theme (Which i think is a Corp fork or so!), without success! No Child-Theme.
    I’ve change to the original WP 2017 Theme = no "Internal Server Error” problems at “Checkout”! I’ve also activated the “Vogue-Pro” theme, (SiteOrigin-frindly) = No problems at all!
    Only with original “SiteOrigins” themes i got problems! Please check the “Checkout-Templates with Bacs” as “new customer”, something must be wrong here! (PayPal-Option works)

    My Woo-Log here:

    `
    ### WordPress Environment ###

    Home URL: https://messehusum-catering.de
    Site URL: https://messehusum-catering.de
    WC Version: 3.5.1
    Log Directory Writable: ✔
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: de_DE
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.37 (Unix)
    PHP Version: 7.2.10
    PHP Post Max Size: 76 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 4000 cURL Version: 7.50.3
    OpenSSL/1.0.2j

    SUHOSIN Installed: –
    MySQL Version: 5.6.41-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.5.1
    WC Database Prefix: wp_
    Datenbank-Gesamtgröße: 25.52MB
    Datenbank-Datengröße: 23.62MB
    Datenbank-Indexgröße: 1.90MB wp_woocommerce_sessions: Daten: 0.05MB + Index: 0.02MB wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Daten: 0.09MB + Index: 0.09MB wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB wp_commentmeta: Daten: 0.02MB + Index: 0.03MB wp_comments: Daten: 0.05MB + Index: 0.09MB wp_links: Daten: 0.02MB + Index: 0.02MB wp_options: Daten: 3.03MB + Index: 0.11MB wp_postmeta: Daten: 8.47MB + Index: 0.72MB wp_posts: Daten: 11.31MB + Index: 0.23MB wp_snippets: Daten: 0.02MB + Index: 0.00MB wp_termmeta: Daten: 0.02MB + Index: 0.03MB wp_terms: Daten: 0.02MB + Index: 0.03MB wp_term_relationships: Daten: 0.02MB + Index: 0.02MB wp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB wp_tinvwl_items: Daten: 0.02MB + Index: 0.00MB wp_tinvwl_lists: Daten: 0.02MB + Index: 0.00MB wp_uji_counter: Daten: 0.02MB + Index: 0.02MB wp_uji_subscriptions: Daten: 0.02MB + Index: 0.00MB wp_usermeta: Daten: 0.06MB + Index: 0.03MB wp_users: Daten: 0.02MB + Index: 0.05MB wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB wp_yoast_seo_links: Daten: 0.02MB + Index: 0.02MB wp_yoast_seo_meta: Daten: 0.02MB + Index: 0.00MB

    ### Post Type Counts ###

    attachment: 186 custom_css: 4 customize_changeset: 66 elementor_library: 1 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 mt-payments: 3 nav_menu_item: 21 oceanwp_library: 1 page: 29 post: 10 product: 16 revision: 496 shop_order: 71 shop_order_refund: 1 ticket-meta-fieldset: 1 tribe_events: 7 tribe_organizer: 1 tribe_venue: 1 tribe_wooticket: 131 wpcf7_contact_form: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (22) ###

    Child Theme Configurator: von Lilaea Media – 2.3.0.4
    Code Snippets: von Shea Bunge – 2.12.1
    Contact Form 7: von Takayuki Miyoshi – 5.0.5
    Easy Smooth Scroll Links: von pandasilk – 2.1.1
    EU Cookie Law: von Alex Moss
    Marco Milesi
    Peadig
    Shane Jones – 3.0.5

    Event Tickets Plus: von Modern Tribe
    Inc. – 4.8.3

    Event Tickets: von Modern Tribe
    Inc. – 4.8.4

    Imsanity: von Exactly WWW – 2.4.1
    Jetpack von WordPress.com: von Automattic – 6.7
    Maintenance: von fruitfulcode – 3.6.1
    My WP Translate: von MyThemeShop – 1.0.8
    Really Simple SSL: von Rogier Lankhorst
    Mark Wolters – 3.1.2

    Shariff Wrapper: von Jan-Peter Lambeck & 3UU – 4.5.2
    Page Builder by SiteOrigin: von SiteOrigin – 2.9.2
    SiteOrigin CSS: von SiteOrigin – 1.2.3
    SiteOrigin Widgets Bundle: von SiteOrigin – 1.13.3
    The Events Calendar: von Modern Tribe
    Inc. – 4.6.26

    Uji Countdown: von Wpmanage.com – 2.0.8
    User Role Editor: von Vladimir Garagulya – 4.47
    German Market: von MarketPress – 3.8
    WooCommerce: von Automattic – 3.5.1
    Yoast SEO: von Team Yoast – 9.1

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop-Basis: #252 – /shop/
    Warenkorb: #253 – /cart/
    Kasse: #254 – /checkout/
    Mein Konto: #10 – /my-account/
    Allgemeine Geschäftsbedingungen: #489 – /allgemeine_geschaeftsbedingungen/

    ### Theme ###

    Name: SiteOrigin Corp
    Version: 1.9.1
    Author URL: https://siteorigin.com/
    Child Theme: ❌ – Wenn du WooCommerce mit einem Theme das du nicht selbst entwickelt hast an eigene Bedürfnisse anpasst dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: siteorigin-corp/woocommerce/checkout/form-checkout.php siteorigin-corp/woocommerce/emails/customer-completed-order.php siteorigin-corp/woocommerce/emails/customer-invoice.php siteorigin-corp/woocommerce/emails/customer-on-hold-order.php siteorigin-corp/woocommerce/emails/customer-processing-order.php siteorigin-corp/woocommerce/myaccount/form-edit-account.php siteorigin-corp/woocommerce/product-searchform.php siteorigin-corp/woocommerce/single-product/tabs/additional-information.php siteorigin-corp/woocommerce/single-product/up-sells.php

    `

    Freundliche Grüße aus Grünberg / De bedste hilsner fra Grünberg

    Henrik Holst Madsen

    XCONSULT WEBDESIGN & MEDIA

    .Telefon: +49 (0)152 5373 1629
    .Email: [email protected] <mailto:[email protected]>
    .Web: xconsultweb.com <http://xconsultweb.com/&gt;
    .Skype: xconsultweb

    Neustadt 65 – DE 35305 Grünberg – Hessen – Deutschland

    _________________________________________________________________

    WEBSITE + WEBSHOP + INTERNETMARKETING + GRAFIK & LOGO DESIGN

    …"Dänisch Webdesign, Made in Germany!"
    _________________________________________________________________

  3. 3 years, 5 months ago Andrew Misplon Hi, I Work Here

    Thanks for your feedback.

    Please:

    * Enable WB_DEBUG in your wp-config.php file and checkout using Direct bank transfer. Is there any further detail provided? https://codex.wordpress.org/WP_DEBUG

    * Download your PHP error log and upload it to any public location like Dropbox and send us the link.

    Thanks again.

  4. 3 years, 5 months ago xconsult

    Hello Andrew,

    Here is the WP-Debug: SyntaxError: JSON.parse: unexpected character at line 2 column 1 of the JSON data

    and the PHP error Log: https://www.dropbox.com/s/vq4hkho6c7bd9fb/access_log_20181111-20181118?dl=0

    Thanks.

    Freundliche Grüße aus Grünberg / De bedste hilsner fra Grünberg

    Henrik Holst Madsen

    XCONSULT WEBDESIGN & MEDIA

    .Telefon: +49 (0)152 5373 1629
    .Email: [email protected] <mailto:[email protected]>
    .Web: xconsultweb.com <http://xconsultweb.com/&gt;
    .Skype: xconsultweb

    Neustadt 65 – DE 35305 Grünberg – Hessen – Deutschland

    _________________________________________________________________

    WEBSITE + WEBSHOP + INTERNETMARKETING + GRAFIK & LOGO DESIGN

    …"Dänisch Webdesign, Made in Germany!"
    _________________________________________________________________

  5. 3 years, 5 months ago Andrew Misplon Hi, I Work Here

    Thanks.

    That hasn’t given us anything distinct yet although it’s a start.

    The file provided appears to be an access log, not an error log. Please, add the following to wp-config.php

    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', true );

    That will create an error log for you in the wp-content folder. You can then download and send us the log after going through checkout to get the error to trigger.

    https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG

  6. 3 years, 5 months ago xconsult

    Hallo again Andrew,

    i think i find the Error in the “on-hold” email-template:

    "PHP Parse error: syntax error, unexpected '$order' (T_VARIABLE), expecting ',' or ')’ in…”

    Now the checkout-page works again with Corp.

    Thanks a lot, and best regards :-)

    Freundliche Grüße aus Grünberg / De bedste hilsner fra Grünberg

    Henrik Holst Madsen

    XCONSULT WEBDESIGN & MEDIA

    .Telefon: +49 (0)152 5373 1629
    .Email: [email protected] <mailto:[email protected]>
    .Web: xconsultweb.com <http://xconsultweb.com/&gt;
    .Skype: xconsultweb

    Neustadt 65 – DE 35305 Grünberg – Hessen – Deutschland

    _________________________________________________________________

    WEBSITE + WEBSHOP + INTERNETMARKETING + GRAFIK & LOGO DESIGN

    …"Dänisch Webdesign, Made in Germany!"
    _________________________________________________________________

  7. 3 years, 5 months ago Andrew Misplon Hi, I Work Here

    Fantastic, really glad to hear you’ve made progress.

    In the case of an unknown error where a plugin conflict test doesn’t reveal the issue, these are the same tests I would run if the website was my own so it’s not a waste of time in that if you have a problem like this in the future, you can try wp_debug and debug log.

    Let us know if anything else comes up. All the best :)

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