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Corp theme does not work

By erik604, 4 years ago. Last reply by Alex S, 4 years ago.

Was using page builder with other 3rd party themes. Everything was working, until installing Corp theme. The page builder will not work anymore, the tab will not populate. If you go to theme and customize, nothing will show.

If the corp theme is deactivated, switch to another theme such as Vantage, or 3rd party theme, everything will work again.

Tried two ways of installing the Corp theme
1) direct from wordpress theme search
2) download from siteorigin, upload and install the zip

Seems to be a problem with the Corp theme

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  1. 4 years, 3 months ago Alex S Hi, I Work Here

    Hi Erik,

    That’s odd. We’re unable to replicate the issues you’re having with the customizer while using Corp so we’re not too sure why this is happening. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If that doesn’t help, can you please clarify what version of PHP you’re using? You can find this information out by either checking with your hosting provider or by installing a debug plugin like Debug Bar.

  2. 4 years, 3 months ago erik604

    Hi,

    I have unable all the plugins, including 3rd party and siteorigin. But I did not clear the cache at the time. Corp still had an issue. By disabling the plugins and changing theme, i had to rebuild the site as 3rd party theme lost most of the settings.

    for your info:
    WP Version: 4.9.4
    PHP Version: 5.6.17
    MySQL Version: 5.1.48

    Doubt I will be much help anymore. As i have moved on and using the Vantage theme now. Out of curiosity, if switching theme from Vantage to Corp, will the settings and layout retain as well as the theme settings?

  3. 4 years, 3 months ago Alex S Hi, I Work Here

    Hi Erik,

    That’s odd. Would it be possible for you to temporarily switch back to Corp and enable WP_DEBUG? This can be done by editing your wp-config.php file. This will allow for an error message to output rather than nothing. If you need help with editing this file, I would recommend getting in contact with your hosting provider for assistance.

    Yes, settings will be retained. Settings are set to an inactive state when the theme is changed to allow you to change back to the previous version of the setting without issue.

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