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Contact Form Widget not working

Hi, I’m using Site Origin Widget “”Contact Form”” in my WordPress Site (updated to WP 5.9), but since a few months, it doesn’t work. If someone is trying to use the contact form, there will come this error : error sending email, please try again later.
Our email-adress als delivering mail in the setting field is correct and as default subject there is set the email [email protected]…(ourdomain). Is there anyone who may give me an answer what is wrong? Thanks a lot.

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  1. 4 months, 21 days ago Andrew Misplon Hi, I Work Here

    Hi, thanks for reaching out.

    Please, try checking for a working baseline. Temporarily deactivate all plugins except for the SiteOrigin Widgets Bundle and SiteOrigin Page Builder if you use Page Builder. In that state, does the issue persist?

  2. 4 months, 17 days ago chipmunk

    Hi Andrew,
    thanks for your reply and Sorry for my late reply. I have now disabled everything except the SiteOrigin PageBuilder and the Widget Bundle. Unfortunately, I still get the same error message.
    The PageBuilder is updated to version 2.16.2.
    Do you have an other idea? May I try anything else?

  3. 4 months, 17 days ago Andrew Misplon Hi, I Work Here

    Thanks for the update.

    If possible:

    – Please send a link to a page containing a SiteOrigin Contact Form.

    – Please try repeating the previous test with a default theme like Twenty Nineteen activated. Temporarily deactivate all plugins except for those authored by SiteOrigin and temporarily switch to a default theme. Does the issue persist in that state?

  4. 4 months, 16 days ago chipmunk

    Hi Andrew,
    thanks for your reply, but it stil doesn’t work.
    I tried the default theme “Twenty Seventeen” and the error is still the same.

    Here is the Link to the affected website within the Site Origin contact form:

    https://schreinerei-adams.de/sie-finden-uns/

  5. 4 months, 16 days ago Andrew Misplon Hi, I Work Here

    Thanks for the update.

    – If you initiate a password reset, does the email reach you? https://schreinerei-adams.de/wp-login.php?action=lostpassword

    – Please, try installing https://wordpress.org/plugins/wp-mail-logging/ and recreate the issue. Do any related log items appear?

  6. 4 months, 14 days ago Andrew Misplon Hi, I Work Here

    Hi, thanks for the updates.

    If you aren’t able to reset your password from the password reset page (https://schreinerei-adams.de/wp-login.php?action=lostpassword) it suggests that your server isn’t sending email. One option is to try and contact your hosts. I recommend making the support query quite simple. You could let them know that the WordPress password reset form doesn’t seem to send emails, please, could they take a look.

  7. 4 months, 14 days ago chipmunk

    Hi, thanks for this. I will try this first and let you know about the results.

  8. 4 months, 14 days ago Andrew Misplon Hi, I Work Here

    Thanks!

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